_{21st January, 2026}

Our client is seeking a Team Leader – Front End (Client Experience) to lead and supervise all front-facing operations, ensuring seamless, professional, and brand-aligned client interactions across the office. This role is critical in managing corporate ambassadors, maintaining 24/7 front-end coverage, minimizing wait times, and driving exceptional client sentiment.

Key Responsibilities

• Lead and supervise all front-facing client experience operations including front desk, walk-ins, lobby flow, and in-person service delivery
• Oversee daily front office operations and manage corporate ambassadors to ensure consistent, courteous, and professional service
• Ensure 24/7 front-end operational coverage through effective shift scheduling and resource allocation
• Monitor and manage client flow, appointments, walk-ins, and VIP guests to minimize wait times and avoid service backlogs
• Maintain oversight of office readiness and ambiance across all front-facing and shared spaces (lobby, meeting rooms, lounge, pantry)
• Act as the first escalation point for front desk complaints, delays, or service issues, ensuring timely resolution
• Coordinate closely with backend, client servicing, compliance, and operations teams for seamless service handover
• Track, analyze, and report front-end KPIs including footfall, wait times, escalation resolution, and service satisfaction
• Drive client feedback initiatives including Google reviews and satisfaction surveys
• Conduct service quality audits to ensure SOP and brand standard compliance
• Provide real-time coaching and guidance to front desk staff on grooming, soft skills, and client handling
• Support in-person client onboarding activities including KYC checks and service walkthroughs
• Lead client-facing initiatives such as hospitality activations, welcome days, and lobby promotions
• Ensure client pick-up and drop-off vehicle meets hospitality standards at all times

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality, or Customer Experience
• Professional certifications in customer service or hospitality management are an advantage
• Minimum 3–4 years’ experience in a front office or client experience environment
• At least 1–2 years in a supervisory or team leader role, preferably in hospitality or corporate services
• Proficiency in CRM, visitor management, front desk ticketing, and scheduling tools
• Strong MS Office skills and experience with survey and online review platforms
• Excellent leadership, communication, and conflict-handling skills
• Client-centric mindset with strong attention to detail and composure under pressure
• Fluency in English; additional languages are a plus

If you’re passionate about delivering exceptional front-end client experiences, leading teams with confidence, and setting hospitality standards in a corporate environment, we’d love to hear from you.

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