_{06th October, 2025}

Our client is seeking a Client Renewal Executive to join their growing team. The role involves managing client renewals, ensuring compliance with licensing requirements, and maintaining strong client relationships through proactive follow-ups and excellent service. The ideal candidate is organized, target-driven, and able to manage multiple priorities efficiently.

Key Responsibilities:

• Ensure all application documents meet the required standards set by licensing authorities.
• Follow up with clients to facilitate timely renewals and maintain high retention rates.
• Support the Senior Renewal Executive with administrative and operational tasks as needed.
• Achieve monthly renewal targets and maintain accurate records of progress.
• Prepare and maintain renewal forms, ensuring availability for sales agents.
• Send regular updates to the Renewals Team and monitor compliance with response times.
• Extract, collate, and analyze daily, weekly, and monthly reports using CRM and ERP systems.
• Conduct random audits to ensure agents respond to client queries within the set timeframe.
• Assist clients in completing forms and ensure smooth processing of renewal applications.
• Schedule and coordinate driver requests for clients and team members.
• Support the Renewals Team during high-volume periods or staff absences.
• Identify compliance risks, audit internal processes, and recommend improvements.
• Stay updated on internal standards, policies, and business objectives.
• Perform other related tasks as directed by the manager to meet departmental goals.

Qualifications & Experience:

• Bachelor’s degree in any field; Master’s degree is desirable.
• 2–3 years of proven experience in company formation or business setup; sales background is an advantage.
• Demonstrated success in achieving and exceeding targets.
• Strong background in customer service with excellent communication and negotiation skills.
• Proficient in MS Office and CRM systems.
• Highly organized, with strong problem-solving and multitasking abilities.
• Positive attitude, professional appearance, and commitment to client satisfaction.
• Team player with strong interpersonal skills.
• Fluency in English required; Arabic proficiency is an added advantage.

If you’re a proactive professional who thrives in a client-focused environment and enjoys driving renewals success, we’d love to hear from you.

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