_{30th September, 2025}

Our client is seeking a skilled Workspace IT Support Executive to provide end-to-end technical support across the organization. This role involves managing IT tickets, ensuring seamless system operations, and supporting both hardware and software environments in a fast-paced workplace.

Key Responsibilities:

• Manage daily IT support tickets and provide assistance via email, phone, or remote access
• Install, configure, and maintain hardware, software, systems, networks, printers, and scanners
• Administer LAN/WAN networking and troubleshoot related issues
• Manage Office 365 and G-Suite administration, resolving user issues such as email flow, auto-replies, forwarding, distribution groups, and signature setups
• Handle IT projects assigned by the Head of Department, including project planning, scope, and timely delivery within budget
• Administer and configure Zoho products, Jamf, Sophos XDR, Perception Point, and Genesys Omnichannel
• Manage front desk ticketing systems, attendance machines, CCTV, and smart devices
• Troubleshoot network security, printer problems, and Windows/Mac issues
• Provide data storage and backup solutions (Google Drive, OneDrive) and manage virtualization/storage systems
• Implement and manage Azure Active Directory, shared folders, and NTFS permissions
• Administer Cisco telephony, switches, and FortiGate firewall systems
• Install, configure, and maintain virtual machines through VMware
• Oversee IT procurement, asset tagging, registration, and stock management via Service Desk+
• Conduct employee IT onboarding and training on new systems
• Develop and update IT policies and procedures
• Support internal and external audits by providing required documentation and evidence
• Perform additional responsibilities as assigned to support departmental objectives

Qualifications & Background:

• Bachelor’s degree in Computer Science, Cybersecurity, or related IT fields
• ITIL V3 certification preferred
• 2–4 years of proven experience in IT support or a similar role
• Strong troubleshooting and problem-solving skills across hardware, software, and network systems
• Experience in network support, ERP management, and Genesys Omnichannel
• Basic knowledge of cybersecurity practices
• Proficiency in system administration tools and IT asset management
• Excellent communication skills, both written and verbal
• Fluent in English; additional languages are an advantage

If you’re an IT professional who thrives on solving challenges and ensuring smooth digital operations, we’d love to hear from you.

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