_{28th August, 2025}

Our client is seeking a Concierge Manager to manage client-facing services, strengthen banking and business relationships, and provide seamless support across multiple concierge offerings. This role combines sales expertise with exceptional customer service, making it ideal for someone with experience in free zone or business setup industries.

Key Responsibilities

• Present, promote, and sell the company's services including bank account assistance, medical and Emirates ID, PO Box assistance, phone answering, dependent visa, and more.
• Conduct cost-benefit and needs analysis of existing or potential customers to recommend tailored solutions.
• Establish, develop, and maintain strong relationships with bankers, clients, and business partners.
• Coordinate with customer service and operations teams to ensure services are delivered on time and to the highest standards, particularly for VIP clients.
• Provide high-quality service while meeting sales targets and closing leads in ZOHO.
• Track and update sales performance in the daily sales tracker, and assist in preparing daily, weekly, and monthly reports.
• Follow up with bankers on account openings, keeping clients updated until applications are approved.
• Manage client expectations by providing accurate, up-to-date information on license packages.
• Maintain professionalism and business etiquette during client interactions and meetings.
• Identify training requirements within the department and provide performance feedback as needed.

Requirements

• Bachelor’s degree graduate.
• 2–4 years of experience in a similar role, with a proven track record in sales and client-facing positions.
• Experience in the free zone or business setup industry is a strong advantage.
• Excellent interpersonal, negotiation, and communication skills.
• Fluency in Arabic and English is required.
• Strong organizational skills with the ability to manage multiple tasks while maintaining a positive, client-first attitude.

If you’re a driven professional with concierge and client relationship expertise who thrives on delivering premium services, we’d love to hear from you.

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