_{08th July, 2025}

Our client is looking for a Team Leader – Front End to oversee front desk operations, manage a team of corporate ambassadors, and ensure a seamless and polished experience for every client and visitor. This role plays a vital part in shaping first impressions and maintaining smooth day-to-day service across all touchpoints.

Key Responsibilities:

• Lead and manage daily front desk operations, ensuring a high standard of service delivery across all client interactions
• Design and optimize the client journey, from onboarding to issue resolution, ensuring each stage reflects the brand’s service promise
• Manage shift-based schedules for 24/7 reception coverage, ensuring there’s always a professional presence at the front
• Supervise lobby traffic and appointments, minimize wait times, and ensure efficient handling of walk-ins, VIPs, and scheduled visits
• Act as the first point of escalation for service concerns, client dissatisfaction, or operational delays
• Ensure the front office, meeting rooms, and waiting areas consistently meet grooming, hospitality, and cleanliness standards
• Collaborate closely with internal departments to coordinate appointments and ensure smooth handovers
• Track key performance metrics like footfall, wait times, and satisfaction levels, and generate regular reports
• Drive client feedback initiatives including Google reviews and surveys, hitting weekly and monthly collection targets
• Coach and guide the front desk team in soft skills, grooming, and professional behavior
• Support onboarding activities requiring physical presence such as document checks or welcome briefings
• Plan and lead front-facing initiatives like lobby promotions, themed welcome days, and client engagement campaigns
• Report unresolved issues and service gaps to the Client Experience Manager, ensuring proper follow-up and documentation
• Conduct service quality audits and ensure all SOPs are followed consistently

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Hospitality, or a related field
• 3–4 years of experience in front office or client-facing roles
• Minimum 1–2 years in a team leader or supervisory capacity within hospitality or corporate services
• CRM and visitor management system experience
• Proficient in MS Office, scheduling tools, and feedback survey platforms
• Strong leadership and team motivation abilities
• Client-centric, polished, and detail-oriented
• Excellent communication, empathy, and problem-solving skills
• Ability to stay calm under pressure and maintain high service standards
• Flexible, proactive, and adaptable to shifting schedules and client demands
• Fluency in English
• Knowledge of a second language is an advantage

If you're a confident leader with a passion for customer service and team excellence, we'd like to hear from you.

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