_{30th May, 2025}

Our client is looking for a seasoned Client Experience Manager to lead and refine the end-to-end client experience, ensuring service excellence across all touchpoints. This leadership role is ideal for someone with deep industry knowledge, strong managerial capabilities, and a hands-on approach to optimizing client satisfaction and operational execution.

Key Responsibilities:

• Lead the Client Experience team to deliver consistent, high-quality service to clients.
• Oversee and optimize the entire client lifecycle from onboarding to ongoing relationship management.
• Manage team performance and align service delivery with business goals and KPIs.
• Solve complex client issues with agility and transparency, ensuring client satisfaction at every stage.
• Collaborate cross-functionally with internal teams to improve service processes, tools, and systems.

Qualifications

• Bachelor’s degree or equivalent; Master’s degree or certifications in customer experience, operations, or business management are a plus.
• 5 to 8 years of experience, with 2–3 years specifically in company formation and business set-up, including managerial or supervisory roles.
• In-depth knowledge of ERP systems, Zoho, and Microsoft Office tools.
• Strong understanding of business setup models, including complex corporate structures and free zone operations.
• Exceptional managerial skills with a target-driven mindset.
• Hands-on experience with operational tools and systems.
• Deep knowledge of the company formation landscape and regulatory environments.
• Excellent verbal and written communication skills.
• High attention to detail and a proactive, problem-solving attitude.
• Strong client empathy and ability to manage expectations with transparency.
• Customer-focused with strong analytical and decision-making abilities.
• Fluent in English; knowledge of any second language is an advantage.

If you're a results-driven leader with a passion for delivering premium client experiences and managing high-performing service teams, we’d love to hear from you.

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