_{29th May, 2025}

Our client, a leading business support provider, is looking for a Client Relationship Manager to build and maintain long-term relationships with their growing portfolio of clients. This role is ideal for professionals who thrive in fast-paced environments, enjoy problem-solving, and are skilled at nurturing trust and loyalty.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring a seamless service experience.
• Manage client communication, queries, escalations, and follow-ups in a timely and professional manner.
• Collaborate with internal teams to meet client needs and resolve concerns efficiently.
• Monitor client satisfaction and retention metrics and identify areas for improvement.
• Use CRM tools to track interactions and ensure accurate reporting and updates.

Requirements:

• Proven experience in a call center or customer service environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask under pressure.
• Proficiency in CRM platforms and MS Office tools.
• Customer-centric attitude with a proactive and solution-oriented mindset.

If you're driven by client success and know how to turn service into a relationship-building opportunity, we'd love to hear from you.

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