_{08th November, 2026}

General Manager - National Operations | Commercial Growth | Business Transformation

Lead an established Australian business into its next chapter of growth.
Are you a commercially driven, strategically minded leader who knows how to build great businesses, develop high-performing teams and turn strategy into measurable results?

This is an opportunity to take the reins of an established Australian business with a strong market reputation and national customer base operating across supermarket, convenience retail and healthcare sectors.  This is a genuine opportunity for an accomplished General Manager to shape its future direction, strengthen its operating platform and unlock its next stage of growth.

The Opportunity
You will have full responsibility for the leadership, commercial performance and strategic direction of the business.

Leading a team of approximately 100+ people and managing a $30M P&L, you will balance the demands of running a complex, technical, service-led operation with the bigger-picture thinking required to build a sustainable and scalable business.

This is not a role for someone who simply wants to maintain the status quo. You will be expected to challenge, improve, invest and lead.

Your priorities will include:

• Set the strategic direction: Translate business strategy into clear priorities, measurable outcomes and practical execution plans.
• Drive commercial performance: Own the P&L, improve margins, manage costs and identify opportunities to strengthen profitability and revenue.
• Lead operational excellence: Optimise workforce productivity, labour costs, overtime, service delivery, inventory management and operational efficiency.
• Develop your people: Build accountability, capability and engagement across a geographically dispersed, technical and operational workforce.
• Champion the customer: Embed a customer-first culture focused on service reliability, responsiveness, quality and long-term relationships.
• Build scalable systems and processes: Continue the evolution of business processes, systems, shared services and operational disciplines to support a growing national operation.
• Manage complexity: Bring structure, clarity and sound decision-making to a business with multiple product categories, service lines, operational demands and competing priorities.
• Identify growth opportunities: Drive organic growth, evaluate strategic investment opportunities and play an active role in identifying and integrating future acquisitions.

About You
You are an experienced General Manager, Business Unit Leader or senior operational executive who has successfully led a technical, industrial, trade, distribution or service-based business.

You understand that successful leadership requires both strategic thinking and operational discipline. You are equally comfortable reviewing a financial forecast, challenging inventory investment, discussing workforce productivity and spending time with your frontline teams and customers.
You will bring:

• Proven experience leading a business with full P&L accountability, ideally in the $20M-$50M range.
• Experience managing a sizeable blue-collar, technical or field-based workforce.
• Strong commercial acumen and an ability to understand the financial levers that drive business performance.
• A sound understanding of labour utilisation, wages, overtime, productivity, inventory management and working capital.
• Experience managing complex inventory environments, ideally with extensive SKU portfolios and significant capital equipment requirements.
• A track record of executing strategy, improving processes and delivering sustainable operational improvements.
• The ability to lead through ambiguity, complexity and organisational change.
• Experience building strong leadership teams and developing a culture of accountability and performance.
• A customer-led mindset with an appreciation of the importance of service delivery and long-term customer relationships.

Your Leadership Style
We are looking for more than an accomplished operator.
You are calm under pressure, commercially decisive and emotionally intelligent.

You understand how to bring people on the journey, particularly in an established business where relationships, history and culture matter.

You can influence without creating unnecessary disruption, challenge established thinking without losing the trust of your people, and make difficult decisions with maturity and conviction.

You are comfortable operating in an environment that is evolving. You don't need every answer on day one, but you know how to ask the right questions, establish priorities and create momentum.

Most importantly, you are a leader who balances people, customers, investment and commercial outcomes.

Why This Opportunity?
This is a rare opportunity to lead an established Australian business at an important point in its evolution.

You will have the autonomy to make an impact, the support of a broader group and the opportunity to shape a national business with an established market presence and significant growth potential.

For the right person, there is scope to influence future investment, business expansion, acquisition opportunities and the overall direction of the organisation.

If you are a commercially astute leader who enjoys building businesses, developing people and delivering meaningful change, we would welcome a confidential conversation.

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