_{16th June, 2026}

Newly Created Role | Operations Team | Fintech Growth Opportunity

As OnDeck continues to grow and support more Australian small businesses, we're creating a brand new position within our Operations team as a Customer Verification Specialist.

This is a unique opportunity to join a high performing team and play a critical role in one of the most important stages of the customer journey. You'll be the final point of contact before funding is released, ensuring information is accurate, customers are protected, and every deal is set up for success.

If you're naturally curious, love asking the right questions, enjoy speaking with customers, and have a sharp eye for detail, this could be the perfect next step in your career.

Why OnDeck?

We're one of Australia's largest locally owned online small business lenders, helping thousands of businesses access the funding they need to grow.

Backed by global fintech expertise and powered by innovative technology, we've built a reputation for delivering fast, flexible lending solutions while maintaining an award winning culture. We've been recognised as a Top 5 Employer (under 100 employees) for five consecutive years and continue to grow at an exciting pace.

Joining OnDeck means joining a business where your ideas matter, your impact is visible, and your career can grow alongside the company.

The Opportunity

As a Customer Verification Specialist, you'll sit within our Operations team and own the final verification process before settlement.

This isn't a scripted call centre role. You'll be trusted to engage customers, validate information, identify inconsistencies, and make informed decisions that help protect both our customers and our business.

You'll work closely with Sales, Credit, Customer Care and Operations teams to ensure every customer receives a seamless experience while maintaining strong risk and compliance controls.

What You'll Be Doing

• Conduct verification calls with approved customers prior to funding
• Confirm application details and validate customer information
• Review documentation and identify inconsistencies or potential risks
• Investigate anomalies and escalate concerns when required
• Maintain accurate records and audit trails
• Collaborate with internal stakeholders to resolve customer queries efficiently
• Support fraud prevention and operational integrity initiatives
• Contribute ideas to improve processes, controls and customer experience

What We're Looking For

We're looking for someone who combines strong customer communication skills with excellent judgement and attention to detail.

You'll bring:

• Experience in a customer-facing or phone based role
• Confidence having professional conversations and asking probing questions
• Strong attention to detail and analytical thinking
• Sound decision making skills and the confidence to challenge information when required
• Excellent organisational and documentation skills
• A collaborative approach and desire to be part of a high performing team

Experience in financial services, lending, customer onboarding, fraud prevention, quality assurance or operations environments will be highly regarded, but it's not essential.

What's In It For You?

• Join a business that's growing - This is a newly created role driven by business growth, giving you the opportunity to shape the position and make it your own.
• Make a real impact - Your work directly contributes to protecting customers, maintaining operational excellence, and supporting responsible lending outcomes.
• Grow your career - We're a flat, fast moving organisation where high performers are recognised and opportunities develop quickly.
• Award winning culture - Join a Great Place to Work® certified employer with an engaged, supportive and collaborative team environment.
• People first environment - Enjoy regular team events, wellbeing initiatives, flexible working practices and a culture that genuinely cares about its people.

If you're looking for an opportunity to join a growing fintech, build your operations career, and play a meaningful role in helping Australian businesses succeed, we'd love to hear from you.

Apply now and grow with OnDeck.

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