_{05th June, 2026}

• Competitive salary package of $80,000 - $90,000 + Super, with future bonus opportunities
• Join a fast-growing business where you'll have the opportunity to make a genuine impact as the team continues to expand
• Work alongside a highly supportive leader who is passionate about mentoring, coaching and developing her people
• Manage your own customer portfolio in a relationship-focused environment rather than a heavily KPI-driven collections operation
• Genuine career progression opportunities as the business continues to grow
• Modern Norwest office location just minutes from the Metro, cafes and shops

Our client is a growing Australian business lender with ambitious plans and a genuine focus on customer outcomes.

With a collaborative culture, strong leadership and exciting growth ahead, they're building a high-performing team where attitude, energy and initiative are highly valued. This is an opportunity to join the business at an exciting stage of growth and build your career alongside it.

About the Role:

This isn't your typical collections role.

You'll manage your own portfolio of customers, build relationships, negotiate repayment solutions and work collaboratively to achieve positive outcomes.
Reporting to a highly supportive leader, you'll be given the autonomy to manage your portfolio while receiving ongoing coaching and development to help you succeed.

Day to Day You Will:

• Manage your own portfolio of customer accounts
• Build relationships and negotiate repayment arrangements
• Handle inbound and outbound customer communication
• Assess hardship enquiries and identify practical solutions
• Maintain accurate CRM records and account notes
• Work closely with internal stakeholders to support customer outcomes

About You:

• Ideally have 1-3 years' collections experience - either in a collections agency or in-house, B2B or B2C background are both highly valued
• Alternatively, experience in sales, account management, customer service or another role involving outbound customer contact
• Excellent communication both written and verbal, and strong relationship-building skills are essential
• Comfortable having difficult conversations while remaining empathetic and professional
• Good excel skills - advanced not required however you know how to do the basics!
• Positive, energetic and motivated
• Organised, proactive and able to work autonomously

What's on Offer

• $80,000 - $90,000 + Super
• Future bonus opportunities
• Supportive leader who genuinely invests in your development
• Genuine career progression opportunities as the team grows
• High-energy, collaborative and social team culture
• Modern Norwest office close to Metro, cafes and shops
• Stable Monday-Friday role | 9:00am - 5:30pm

If you're looking for more than just another collections role and want to join a growing business where you can make an impact and develop your career, we'd love to hear from you.

* Full working rights are required for this position

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