_{06th May, 2026}

Recoveries Officer – Late Stage Collections | Drive outcomes. Make an impact. Grow your career with OnDeck.

Are you an experienced Recoveries Officer ready to take ownership of a late stage recoveries portfolio?

At OnDeck, we do things differently. We combine performance with empathy, technology with human connection, and commercial outcomes with real support for Australian small businesses.

This is an exciting opportunity for a high performing Recoveries Officer with experience in financial services recoveries who is ready to manage complex accounts, negotiate practical solutions, and contribute to a high performing Operations team.

About the Role

As a Recoveries Officer, you will manage your own portfolio of late stage commercial recoveries cases, taking accountability from initial contact through to resolution.

You’ll work in a fast paced, supportive team environment where resilience, problem solving, and strong negotiation skills are valued. You’ll liaise with customers and third parties, assess hardship applications, and ensure compliance with regulatory requirements, all while maintaining a strong customer centric approach.

What You’ll Be Doing

• Managing a late stage recoveries portfolio end-to-end
• Making high volume inbound and outbound calls
• Negotiating payment arrangements and settlements
• Skip tracing to re establish customer contact
• Assessing and responding to financial hardship applications
• Liaising with third parties including field agents and solicitors
• Ensuring compliance with ASIC, ACCC, Privacy Act and internal policies
• Contributing to individual and team KPIs
• Supporting broader team objectives and ad hoc operational tasks

What We’re Looking For

• 1+ years’ experience as a Recoveries Officer or in financial services collections (secured or unsecured)
• Proven experience in late stage recoveries and skip tracing
• Strong negotiation skills with the ability to manage objections confidently
• Resilient, persistent, and solutions focused mindset
• Strong attention to detail with analytical and investigative capability
• Ability to prioritise, multitask, and work in a fast paced environment
• Confident communicator who builds rapport easily
• Salesforce experience (desirable but not essential)
• Litigation experience highly regarded

Why OnDeck

Named one of Australia’s Top 5 Employers (under 100 employees) for multiple years running, OnDeck is one of Australia’s largest locally owned online small business lenders.

We’re passionate about combining cutting edge technology with genuine human connection to support small businesses across Australia.

What You’ll Get

• $85K + Bonus + Super
• Clear career progression across recoveries, credit, and broader commercial roles
• Ongoing learning, development, and coaching
• Hybrid working model (1 day WFH)
• Inclusive, high performance culture
• CBD location
• Wellbeing initiatives and regular team events
• Fully stocked kitchen with snacks and drinks

Ready to take the next step in your recoveries career?

Apply now and join a team where every conversation can help a small business move forward.
  

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