_{03rd February, 2026}

WorkTrybe are delighted to support our client - a well-established security services business as are looking to add an experienced Contact Centre Operator to their Response / operations team on a 6-month fixed-term contract.

This is a heavily phone-based role suited to someone who has worked in a busy contact centre, dispatch or operations environment and is comfortable handling a high volume of calls while working across multiple systems.

Accuracy, follow-up and attention to detail are critical, as this role plays a key part in ensuring service levels and customer expectations are consistently met.

The role:

• Handling a high volume of inbound and outbound calls from security clients, alarm companies, and patrol guards
• Responding to alarm and activity notifications
• Dispatching field teams using multiple integrated systems
• Monitoring jobs and completing follow-up calls where updates are missing
• Identifying anomalies or gaps in job notes and escalating where required
• Ensuring all actions meet required SLAs and timeframes
• Completing detailed incident notes and system updates
• Rotating between calls, emails and monitoring tasks throughout the shift

This role requires constant system monitoring and follow-up - if something doesn’t look right, you’ll be expected to investigate and act.

What’s in it for you?

• Full-time hours on a 6-month fixed-term contract with the potential to extend
• Competitive salary of $75,300 based on 80.5 hours fortnight
• Each shift is 12 hours 6am-6pm - 7 shifts per fortnight (so 3 shifts one week, 4 shifts the next week)
• A tenured, supportive team who genuinely enjoy being at work together - you must be a team player!
• Structured onboarding, training and shadowing
• Clear processes and systems to follow
• Office-based role in Parramatta

What you need to be successful in this role:

• Previous experience in a phone-based position (contact centre, call centre, dispatch, operations or customer service)
• Comfortable handling high call volumes
• Calm, professional phone manner - you have fantastic communication skills!
• Strong confidence working across multiple systems at once
• Show clear tenure and commitment in your previous work history
• Exceptional attention to detail and ability to spot inconsistencies
• Strong follow-up skills... you don’t let things slip!
• Ability to work to SLAs and time-based requirements
• Reliable, punctual and team-focused

If this role is for you please apply now!

*Police checks will be completed on successful candidates.
**Full working rights are required for this role.

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