_{17th October, 2025}

We’re proud to have an exclusive partnership with a financial services client that’s anything but ordinary. Their Operations team defies the traditional back-office mould, they’re a passionate, high-performing group dedicated to delivering frictionless, scalable, and truly supportive credit experiences for small businesses across Australia.

They’re now looking for a Collections Specialist to join the team and help shape the future of credit recovery — with empathy, tenacity, and heart.
 
What you'll be doing:

You'll be at the forefront of customer engagement, owning a portfolio of late-stage accounts and working with customers to achieve fair and practical resolutions.

• Handle high-volume inbound and outbound calls
• Manage your own portfolio of late-stage recoveries
• Skip trace to locate customers and enable contact
• Build trust and negotiate realistic repayment plans
• Liaise with field agents, solicitors, and third parties
• Assess and respond to financial hardship applications
• Stay compliant with ASIC, ACCC, Privacy Act, and internal policy
• Collaborate with your team to smash individual and shared KPIs

What you'll bring:

• 1+ years of experience in collections (secured or unsecured)
• Strong experience in late-stage collections and skip tracing
• Confident communicator and skilled negotiator
• Positive, team-oriented, and approachable
• Strong attention to detail and natural problem-solving skills
• Ability to prioritise, multi-task and remain focused under pressure
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience using Salesforce is a bonus - training provided
• Litigation experience highly regarded

 
Why this opportunity stands out:
 
There are plenty of reasons our client has been recognised as a Top 5 Australian Employer for five years running. Here are just a few:

• Make a real difference for small businesses across Australia
• Be part of a team that's collaborative, open, and fun
• Hybrid work model - work from home 1 day per week
• Great Sydney CBD location + fully stocked kitchen
• Regular team building events + wellness initiatives
• Learn, grow and thrive in a company that invests in you

 
Ready to bring your energy to a team that values impact and innovation?
 
Apply now or email siobahn.condie@worktrybe.com and be part of something meaningful, where every conversation can change a business for the better.

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