_{23rd June, 2025}

About Coventry Group Ltd (CGL)
Coventry Group Ltd (CGL) is a leading ASX-listed company specialising in the distribution of industrial products, fluid systems, and cabinet hardware across Australia and New Zealand. With 98 branches and distribution centre and around 1,100 dedicated employees, CGL operates through five key business units:

• Fluid Systems
• Konnect Artia Australia
• Konnect Artia New Zealand
• Nubco
• Steelmasters Group

 
Guided by core values—Safety First, Integrity, Fairness, Respect, Teamwork, and Excellence—CGL is committed to delivering top-quality products and services while fostering a growth-oriented environment for our employees.
 
The Opportunity
As the CRM Analyst you will take ownership of leading all enhancements and day-to-day operations within Microsoft Dynamics 365 CE. In this role, you will work closely with marketing, sales, and customer service teams, ensuring the CRM system effectively supports their needs by delivering valuable data and insights.  Your expertise will play a key role in optimising CRM functionality, driving user adoption, and enhancing business processes to improve customer engagement and operational efficiency.
 
Working as the CRM Analyst, you will be responsible for:

• Managing all aspects of Microsoft Dynamics 365 CE, including data management, configuration, and customisation to optimise system performance.
• Leading the development and implementation of new CRM enhancements and features that improve business processes and user experience.
• Collaborating with internal teams and external vendors to ensure seamless integration of the CRM system with other digital tools and platforms.
• Monitoring and analysing CRM data to identify trends, opportunities, and areas for improvement, providing valuable insights to stakeholders.
• Developing and implement training programs to support user adoption and ensure teams maximise the benefits of the CRM system.
• Ensuring all service levels are met or exceeded, resolving system defects and incidents promptly to maintain operational efficiency.

 
About you
To be successful in this role, you’ll need experience with Microsoft Dynamics 365 CE and a strong understanding of CRM management and optimisation. You’re confident in troubleshooting issues, collaborating with different teams, and ensuring the system runs efficiently. You can balance technical requirements with business needs and work effectively with both internal stakeholders and external vendors to deliver solutions.
 
Why Work for Us
We are a solutions-based business with a strong focus on our people. In addition to a great team environment, we offer:

• Be part of a dynamic and growing team in a leading organisation.
• Take ownership of end-to-end CRM management and innovation.
• Collaborate with key business units to drive operational excellence.
• Great employee benefits that include free onsite parking and great product discounts

 
Coventry Group Ltd is committed to safe work practices and a safe working environment. Due to the nature of this role, potential employees will be required to undergo pre-employment checks.  
 
Privacy Statement Coventry Group Ltd is committed to protecting the privacy, confidentiality, and security of personal information provided by applicants. All information provided will be stored and maintained in accordance with the legislative provisions of the Privacy Act and any other relevant legislation.

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