_{03rd March, 2025}

Service Coordinator.

Reporting to the Manager, the Coordinator is a pivotal role for The Florence Nightingale Agency Limited and our clients.  As an organisation, we support people throughout New Zealand who are recovering form illness, injury, living with disability and/or needing support or care in their homes.  We recruit support workers and nurses to provides these cares and they are brilliantly supported by our office based Coordinators. 

This particular role is based in our Christchurch office, Monday to Friday 20hrs per week - 4hrs per day (time negotiable) and generally covers the coordination of services for our clients in Canterbury  (as well as supporting the rest of the team when needed)! 

Day to day you will be:

• reviewing referrals about clients from the hospitals/ ACC providers
• taking calls from people wanting some help at home
• loading data and details into our swish database system
• organising rosters, matching support staff with clients based on their needs/skills
• updating clients and staff about rosters and services
• responding to changes
• following up and checking in on how cares are going
• supporting recruitment of new support workers for the clients in your region.

This is a fast-paced environment that requires you to be able to respond to shift requests professionally, promptly and accurately which involves juggling emails and incoming and outgoing calls, multitasking is key! Although it can be busy, it’s a very rewarding role supporting the health, wellbeing and joy of others! 

To be considered you will need to:

• come with awesome spoken and written English
• be comfortable with computers, databases, email, data entry
• have attention to detail
• be a decent person, who cares about the wellbeing of others

Having healthcare knowledge, roster/service coordination experience is a huge plus (but we can teach that).

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