_{11th July, 2025}

The Florence Nightingale Agency has been in business since 1997. Our team of office staff and support workers provide home based support to help people live the way they want to, in the home and in the community.

Our Company is based on providing quality services and supports in efficient, friendly and proactive ways.
  
Florence Nightingale has an exciting opportunity for the right person to join our Flexible Disability Support Unit as a Flexible Supports Coordinator / Roster Coordinator.  This unit is responsible for the support and empowerment of disabled people and their families to have more say in the type of cares received and how they will be delivered.   Centric to our services are our care staff and the people we support.  We operate in line with the enabling good lives principles.

Rostering:
  
Key areas of responsibility include:

• Coordinate placement of care staff in the person’s home (or location of supports/community).
• Manage rosters/schedules to ensure the person has the right level of supports at all time, and that they know exactly who is coming, when and why.
• Actively liaise with recruitment services to support accurate, timely recruitment.
• Managing absences and roster gaps promptly.
• Effective, professional and timely communication with the person regarding roster and care staff.
• Maintaining accurate documentation for reporting purposes.

  
Coordination:
  
Key areas of responsibility include:

• Working to empower and support clients in using their flexible supports budgets to improve life outcomes.
• Assisting clients with the financial aspects of their cares.
• Maintaining accurate documentation for reporting purposes.
• Undertake administrative tasks related to client support, including the creation and maintenance of relevant plans and service agreements.
• Participate in face-to-face meetings with clients, care staff, and other key stakeholders to ensure effective communication and coordination of services.

  
To be successful in this role you will:

• Be a self-starter with initiative and drive.
• Have a genuine willingness to advocate for and work with a diverse range of clients.
• Have the ability to develop and maintain collaborative and trusting relationships.
• Be committed to a team environment shown by a willingness to pitch in and lend a hand.
• Have attention to detail and an accuracy in data entry and the efficient management of resources.

  
  
This role is Monday to Friday, and can be between 32 to 40hrs per week.

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