_{21st January, 2025}

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.  

Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! 
• Discounted IT hardware and software products 
• A strong culture underpinned by values that are truly lived every day 
• Flexibility to work in the way that brings out the best in you 
• Plenty more ... 

Your role:
Due to continued growth, we are looking for a L2 Engineer to join our Managed Services team in Sydney. In this role, you will be working with one of our key client based in Thornleigh.

As a key member of the Managed Services team, you will be providing onsite and remote IT support to our Managed Services clients. You will primarily provide 2nd level IT support for your assigned clients. 

You will be responsible for proactively managing our client’s IT environments and providing on going BAU support as well timely management of any major incidents across your client base.
  
Key responsibilities:

• Provide onsite L2 support at client location on behalf of service delivery teams and resolve technical issues
• Problem management
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, Office 365 and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Strive for high levels of customer feedback scores
• Ensure adherence to our Service Delivery policies, processes and procedures
• Work with Senior Consultants and Account Management staff to ensure effective management of the client base
• Identify opportunities to productise new services and offerings
• Utilise your technical specialist skills to help build new products
• Develop new strategies to increase efficiency in the systems
• Perform system analysis and recommend improvements

Key skills and experience required:

• Minimum of 3 years IT experience
• Advanced experience in Wintel environments including Windows Server and Desktop
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to travel to client site for onsite support
• Industry based certifications
• Desktop Support
• Server Support
• Ability to administer an active directory environment
• A good level of understanding of virtualised/Cloud environments such as VMWare/Hyper-V and Microsoft Azure
• Break Fix Analysis and root cause analysis
• Provide afterhours On-call support on a roster-based system
• Liaise with 3rd Party Vendors
• Ability to act as a point of escalation for complex issues and major escalations

NOTE:  As part of our hiring process, you will be required to undertake a National Criminal History Check.
 
Brennan IT is an equal opportunity employer.

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