Are you a seasoned customer service professional ready to elevate your career into a leadership role?

Our client, a trusted supplier of engineering consumables based in Hawera, is looking for someone like you. Known for their commitment to delivering exceptional service, this company doesn’t just prioritise customer satisfaction—they make it their mission.

Due to continued growth, they’re seeking a Senior Customer Service Specialist to lead a dedicated team and drive excellence in a fast-paced, dynamic environment. If you’re passionate about guiding others, solving complex challenges, and collaborating with industry experts, this is your opportunity to make an impact.

• Lead and Inspire: Motivate and guide a team of customer service representatives to deliver outstanding service.
• Customer-Focused Excellence: Handle inquiries and escalations with professionalism, turning challenges into opportunities to build loyalty.
• Strategic Impact: Develop and implement strategies to enhance the customer experience, improve retention, and streamline processes.
• Technical Collaboration: Communicate effectively with engineers, production managers, operations leaders, and procurement specialists to meet their specific needs.
• Continuous Improvement: Provide training, feedback, and support to your team to ensure consistent growth and high performance.

What You Bring:

• Proven success in senior-level customer service roles, ideally in technical or engineering-focused industries.
• Strong leadership and coaching skills, with a passion for empowering teams to excel.
• Excellent problem-solving abilities, with a customer-centric mindset.
• Confidence to engage with technical stakeholders and understand their unique requirements.
• A proactive, solutions-oriented approach to achieving results in a high-energy environment.

Why Join Us?

• Career Growth: Transition into a leadership role with opportunities to develop your skills further.
• Collaborative Culture: Be part of a team that values innovation, collaboration, and customer success.
• Industry Impact: Contribute to a company making a difference across New Zealand’s engineering sector.
• Hawera Lifestyle: Enjoy the balance of a rewarding career and a vibrant, close-knit community.

Ready to lead, inspire, and shape the future of customer service in an engineering-driven environment? Apply now to make a lasting impact!

Please Note: To be considered for this role, you must reside in New Zealand and have secured working rights. Visa support is not available for this position. 

Recruit NZ, part of People Inc specialises in recruitment for small to medium local NZ businesses and has been New Zealand’s premier recruitment agency since 2008.

We appreciate all applications, but only candidates selected for an interview will be contacted.