_{14th October, 2025}

Job Title: Operations Administrator

Job Type: Temporary - the post will run up to Friday, 19th of December 2025

Hours: 34.5 hours per week with 1 hour for lunch - Monday to Thursday 8:30am to 4:30pm & 8:30 to 4pm on Fridays. Hybrid working with 2 days work from home (Tuesday & Friday)

Pay: £12.21 per hour 

Location: Carmarthen

Operations Administrator required to join a not-for-profit organisation in Carmarthen Town on a Temporary contract (The post will run up to Friday 19th of December). The core purpose of this role is to serve as a professional and customer-focused point of contact for all residents, partners, and stakeholders. It's a diverse and challenging position that demands individuals deeply committed to customer service excellence.

Responsibilities: 

• Handle all inquiries from residents, partners, and stakeholders via phone, in writing, or in person, ensuring accurate records are kept.
• Conduct telephone repair surveys.
• Offer advice on general housing, tenancy, and maintenance matters to residents.
• Investigate complaints regarding the Association's services.
• Process maintenance orders and inspection requests.
• Manage rent inquiries, provide advice, and record/receipt payments.
• Address Housing Benefit inquiries and offer related guidance.
• Follow up on repairs recharges.
• Suggest service improvements based on complaint feedback.
• Direct residents to relevant external organizations, services, and support.
• Promote and support resident involvement.
• Complete profiling information and surveys.
• Achieve targets set by the Operations Team Leader and Operations Manager.
• Provide administrative support to housing and maintenance staff as directed.
• Process and distribute all incoming mail.
• Encourage self-service by promoting the Association's online platforms and mobile app to residents and contractors.

About you: 

• Experience of providing a high standard of administration
• Good organisational skills
• Ability to work as a team and on own initiatives
• Excellent communication skills
• Strong administrative skills

Benefits: 

• Starting pay from £12.21 per hour + holiday pay
• Based in the lovely Market town of Carmarthen for a none for profit organisation
• 34.5 working hours per week - Office hours 8:30 to 16:30 (16:00 on Fridays) 2 days work from home (Tuesday & Friday)
• Free (paid for) car parking

Don't miss out. Apply now!

Hit the apply button below and we will be in touch. Still a little unsure and want some more details email Eleanor@sunnyrecruitment.co.uk

#Sunnyjobs

Applications are encouraged from all sectors of the community.

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