_{01st May, 2026}

Indigeco is recruiting a Shared Services Support Officer for our client, a major NSW Government agency. This role operates in a high-volume, fast-paced contact centre environment, supporting internal and external customers across inbound calls, live chat and administrative requests. Success in this role will come from your ability to provide clear customer service, process transactions accurately and work confidently across multiple systems.

ABOUT THE COMPANY
Our client is a large NSW Government organisation delivering essential services and infrastructure outcomes across the state. This is an opportunity to join a customer focused shared services environment where accuracy, responsiveness and professionalism are key to strong service delivery.

YOUR RESPONSIBILITIES

• Respond to customer enquiries across multiple channels including phone, live chat and administrative requests
• Provide first contact resolution where possible by interpreting customer needs and applying standard procedures
• Process transactions accurately and efficiently using knowledge resources, templates and internal systems
• Identify and escalate customer issues, service disruptions or emerging trends through the appropriate channels
• Use multiple systems and communication tools at the same time to manage workload and document interactions
• Meet individual KPIs while contributing to team objectives, knowledge sharing and service improvement
• Participate in quality assessments, training and performance discussions as part of the team’s operating rhythm

ABOUT YOUR REQUIREMENTS

• Experience in a customer service, contact centre, shared services, service centre, corporate support or managed service environment
• Strong communication skills with the ability to explain information clearly and professionally
• Ability to manage high volumes of customer enquiries while maintaining accuracy and attention to detail
• Confidence using multiple systems and the ability to learn new technology quickly
• Ability to touch type accurately, with a minimum typing speed of 40 words per minute and above 85% accuracy
• Strong customer focus with the ability to build rapport and take ownership of the customer experience
• Availability to work up to 8 hours per day, 40 hours per week, with no overtime payable

ABOUT YOUR PERKS

• Daily payrate of $330 + super
• Contract opportunity with a major NSW Government agency
• Gain experience in a structured shared services contact centre environment
• Work in a team focused on customer service, continuous improvement and collaboration

HOW TO APPLY
If you are a confident customer service professional with strong systems skills and experience in a fast-paced service environment, we would love to hear from you.

Apply now and a consultant from Indigeco will be in touch.

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