_{24th April, 2026}

Indigeco is recruiting multiple Customer Concierge Operators for our client’s Newcastle contact centre. This is a 6 month contract from 22 May 2026 to 21 November 2026, working onsite across a rotating Monday to Friday roster between 7:00am and 7:00pm, excluding public holidays. Reporting to a Team Leader, you will support customers through phone and digital channels, provide accurate information, update records and help deliver a positive customer experience.
  
ABOUT THE COMPANY
Our client operates within a high-volume NSW Government customer service environment, supporting members of the community to access important services and information. This is a structured contact centre environment with comprehensive training, clear processes and a strong focus on professionalism, accuracy and customer care.
  
YOUR RESPONSIBILITIES

• Provide friendly, professional and accurate customer service across phone and digital contact centre channels
• Respond to customer enquiries, source information and provide clear guidance in line with policies and procedures
• Update and maintain customer records and databases accurately while meeting privacy and legislative requirements
• Research, analyse and resolve customer enquiries, escalating unresolved or complex matters through the correct channels
• Record and receipt customer complaints accurately and support timely resolution of customer concerns
• Complete administrative and processing tasks in a high-volume environment with strong attention to detail
• Contribute to team performance by meeting service standards, following processes and identifying opportunities to improve ways of working

YOUR REQUIREMENTS

• 2 to 3 years of customer service experience from a call centre, administration, retail or similar customer facing environment
• Previous experience working in an office environment, with government experience highly regarded but not essential
• Excellent written and verbal communication skills, including strong email etiquette
• Intermediate computer skills including typing, using multiple systems, Microsoft Outlook, Teams and the Microsoft Office suite
• Ability to pick up new systems quickly and work confidently in a structured, technology-based environment
• Availability to work onsite in Newcastle across a rotating roster between 7:00am and 7:00pm, Monday to Friday
• Ability to complete a police check and attend an in-person interview at the Newcastle contact centre if shortlisted

  
ABOUT YOUR PERKS

• Gain experience within the NSW government with a pay of $35.80 per hour + Super
• 6 month contract with a clear start and end date
• Comprehensive classroom style training followed by a supported nesting period
• Opportunity to gain experience in a professional government customer service environment
• Support from experienced team members while you build confidence in the role

  
HOW TO APPLY
If you are a strong communicator with call centre or customer service experience preferably within government and are looking for a structured contact centre role in Newcastle, we would love to hear from you!

Please note, successful candidates must attend all scheduled training days and meet the required training competency standards to continue in the contract.

Apply now with your CV and a consultant from Indigeco will be in touch.

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