_{20th April, 2026}

Programme Manager
Contract – 12 Months (Extension Subject to Delivery)
Location: Brisbane
We are seeking an experienced Programme Manager to lead the end‑to‑end delivery of a complex, multi‑stream programme within the travel industry, supporting strategic transformation across customer experience, operations, digital platforms and enterprise capability.
This role brings together multiple interdependent initiatives—spanning people, process, technology, data and governance—into a single, integrated programme that delivers sustainable outcomes for customers, partners and the business.
About the Role
As Programme Manager, you will translate strategic priorities into an executable delivery roadmap, ensuring initiatives operate as one cohesive programme rather than disconnected projects.
You will establish strong governance, manage dependencies and delivery risk, align internal and external stakeholders, and ensure programme outcomes are successfully embedded into day‑to‑day operations. A strong focus on change readiness, operational resilience and benefits realisation will ensure value is realised well beyond implementation.
This role is well suited to someone who has delivered transformation in complex, customer‑focused and operationally intensive environments, such as airlines, airports, tourism operators, travel services or loyalty platforms.
Key Responsibilities

• Own and maintain the integrated programme roadmap, delivery plan, milestones and critical dependencies
• Coordinate multiple workstreams across operations, digital, customer, commercial and corporate functions
• Establish and maintain programme governance, decision forums and executive reporting cadence
• Manage scope, schedule, budget, risks, issues, quality and change control
• Lead benefits realisation planning and tracking, ensuring customer, operational and commercial outcomes are achieved
• Translate strategic initiatives into executable work packages with business and delivery teams
• Ensure programme outputs are embedded into operational processes, service models and customer journeys
• Coordinate business readiness, transition planning, training and operational handover
• Prepare high‑quality reporting for steering committees and senior leadership
• Manage programme financials, forecasts and funding utilisation
• Engage senior stakeholders, delivery partners and vendors, resolving competing priorities and dependencies
• Proactively manage organisational change, adoption risk and readiness in a live operational environment

About You
Essential

• 10+ years’ experience delivering large, complex, cross‑functional programmes
• Proven success managing multi‑stream delivery in operationally intensive or customer‑centric environments
• Strong experience in programme governance, integrated planning, dependency and risk management
• Ability to influence senior leaders and align diverse stakeholder groups
• Experience managing programme budgets, delivery partners and benefits realisation
• Formal programme or project management certification (MSP, PRINCE2, PMP or equivalent)

Desirable

• Experience within airlines, tourism, travel services or loyalty environments
• Background in digital transformation, operations improvement or customer experience programmes
• Strong business readiness and change delivery capability
• Experience supporting executive governance forums and assurance activities

What’s on Offer

• Brisbane‑based role with strong executive engagement
• Delivery‑focused environment with clear accountability and outcomes
• Initial 12 month contract with extension potential based on programme success

  

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