_{16th April, 2026}

 We are currently recruiting APS3 Helpdesk / Service Desk Officers for a Federal Government department, supporting a national online platform used across Australia.
This role is ideal for candidates with helpdesk or customer support experience looking to work in a structured government environment.

THE ORGANISATION
Our client is a Federal Government department delivering critical digital services to support national programs. They offer a structured and process-driven environment with a strong focus on service delivery, consistency, and user support.

WHAT YOU WILL DO
• Provide Tier 1 helpdesk support, including password resets, account access, and general system queries
• Log, triage, and resolve incidents using ticketing systems and knowledge articles
• Support administration of a Learning Management System (LMS)
• Maintain accurate records, ticket updates, and system data
• Generate basic reports and data extracts as required
• Escalate complex issues to Level 2 support teams
• Contribute to knowledge base articles and continuous improvement initiatives

WHAT YOU NEED
• Active Baseline Security Clearance (mandatory)
• Australian Citizenship
• Experience in helpdesk, service desk, or customer support roles
• Exposure to ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Strong communication and problem-solving skills
• Ability to work in a structured, process-driven environment

WHAT YOU GET

• $40 – $50 per hour + Super
• Initial 5-month contract and extension
• Opportunity to work within Federal Government (APS3 level)
• Exposure to national-scale digital platforms
•  Supportive team environment with clear processes
• Potential for contract extension

HOW TO APPLY If you’re a Service Desk / Helpdesk professional with an active Baseline clearance and looking for your next contract opportunity, we would love to hear from you.
�� Apply now or reach out for a confidential discussion

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