_{30th January, 2026}

This is an excellent opportunity for individuals with strong customer service, problem-solving, and communication skills to contribute to the delivery of essential government services. In this role, you will support members of the public by resolving enquiries and complaints in a structured, high-volume environment while ensuring accuracy, compliance, and positive customer outcomes.

Location: Parramatta, NSW
Contract: Multiple roles available
Start Date: 16 February 2026
End Date: 30 June 2026
Daily Rate: Up to $281.52 (dependent on experience)

About the Role

A State Government department is seeking motivated and customer-focused Customer Resolution Representatives to support service delivery in a high-volume, structured environment. This role is responsible for resolving customer enquiries, complaints, and service issues, ensuring timely, accurate, and compliant outcomes aligned with policy and service standards.

Key Responsibilities

• Respond to customer enquiries and complaints via phone, email, and digital channels.
• Resolve issues at first point of contact where possible, or escalate in accordance with procedures.
• Accurately record, update, and maintain customer information and case notes in internal systems.
• Apply policies, procedures, and legislation to deliver fair and consistent outcomes.
• Liaise with internal teams to resolve complex or escalated matters.
• Manage competing priorities and meet service level agreements (SLAs) in a high-volume environment.
• Handle sensitive and confidential information in line with privacy requirements.
• Identify trends or recurring issues and contribute to continuous improvement initiatives.

Skills and Experience

• Proven experience in customer service, contact centre, complaints handling, or administrative roles.
• Strong verbal and written communication skills.
• Demonstrated problem-solving ability and resilience in challenging customer interactions.
• High attention to detail and data accuracy.
• Ability to work within structured, policy-driven environments.
• Intermediate computer skills, including Microsoft Office.
• Previous government or regulated industry experience is desirable but not essential.

Additional Information

• Multiple contract roles available.
• Full-time, office-based role in Parramatta.
• Pre-employment checks, including a police check, will be required.

**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.
  
Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.

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