_{23rd January, 2026}

Indigeco is supporting a major NSW Government Department in sourcing 10 x Call/Contact Centre Operators for an upcoming project within their Road Safety business line.


This is an excellent opportunity to join a high-performing customer service team within a fast-paced contact centre environment.

About the Role:

These roles are based onsite only at the Newcastle Contact Centre. Successful applicants will work within a structured and supportive team, responding to customer enquiries and providing accurate, timely information.

The contact centre operates from 7:00 am to 7:00 pm, Monday to Friday. No weekend or public holiday work is required.

Assignment Details:

• Start Date: 16/02/2026
  End Date: 15/08/2026
• Hours: 35 hours per week / 7 hours per day
• Pay Rate: $35.80 per hour + super
• Location: Newcastle (Onsite only)

Roster Structure:

This position operates on a 2-week rotating roster, with each shift pattern maintained for a 4-week period before changing. You will not work the same shift twice in consecutive rosters.

Shifts include:

• Early shifts (around 7:00 am start)
• Mid shifts (around 9:00 am–10:00 am start)
• Late shifts (around 11:00 am start)

Key Responsibilities

• Deliver high-quality customer service across multiple channels
• Handle enquiries, research information and resolve customer issues
• Maintain and update accurate records in accordance with processes
• Assist customers in navigating digital and online services
• Escalate issues where required and comply with organisational guidelines
• Contribute to team objectives and support continuous improvement initiatives

Key Requirements

• 2 - 3  years of customer service experience (call centre, admin, retail, or office-based environments)
• Strong verbal and written communication skills
• Solid computer capabilities, including accurate typing and confident navigation across multiple systems
• Intermediate proficiency in Microsoft Outlook and Microsoft Teams
• Strong email etiquette and documentation accuracy
• Ability to quickly learn new systems and processes
• Experience working in fast-paced, high-volume environments
• Professional demeanour and ability to remain calm under pressure
• Government experience is preferred but not essential

Work Arrangement:

These positions are onsite only. No hybrid or remote work arrangements are available.

Shortlisted candidates must attend an in-person Assessment Centre in Newcastle, which will take approximately 60 to 90 minutes.

Apply today if this sounds like an interesting opportunity.

Apply For Job