_{09th September, 2025}

Job purpose: The Vice President of Operations is accountable for leading the organization's operational delivery, ensuring client satisfaction, profitability, and scalability. The role drives operational excellence through process optimization, workforce management, and governance, while working in close collaboration with Digital Transformation and other corporate functions. This position ensures the organization consistently meets global BPO standards while adapting to local market needs.
 
Specifications (Qualifications, Knowledge, Skills & Experience):
- Bachelor's degree required; MBA or equivalent preferred.
- Minimum 10 years senior leadership experience in BPO/outsourcing operations; 15 years preferred.
- Proven experience managing large-scale, multi-client operations across verticals.
- Experience in running similar BPO/outsourcing projects in Oman is highly recommended.
- Strong understanding of COPC standards, Lean Six Sigma, Workforce Management, CX frameworks.
- Industry certifications desirable: COPC, PMP, Six Sigma Black Belt, ITIL
 
Core Competencies
- Strategic Orientation: Ability to translate vision into actionable strategies.
- Client Centricity: Builds trust, ensures long-term client partnerships.
- Collaboration & Agility: Works seamlessly with Digital Transformation, HR, and Finance to achieve outcomes.
- Financial Acumen: Drives profitability, cost optimization, and revenue growth.
- Operational Discipline: Ensures service excellence with quality, compliance, and efficiency.
- Inspirational Leadership: Engages teams, develops leaders, and fosters

Note: We thank all applicants for their interest however only those candidates who are shortlisted will be contacted.

Apply For Job