25th March, 2025
About the role
In this Permanent Full- Time role, as a Customer Service Officer you will be responsible for providing consistently excellent customer service and expertise for all health fund products and services offered through TUH as part of the Contact Centre team.
Your key responsibilities will include:
- Providing the highest level of customer service through accurate information and advice to members
- Promoting Private Health Insurance products/services through targeted communication and sales strategies to increase membership growth and retention
- Managing member enquiries through in house systems and contribute to the achievement of the team KPI’s
- Delivering support and assistance to all employees and teams within the business to continually improve customer relations
About you Your enthusiastic and team focused nature will be a great asset to our Contact Centre team. You will enjoy working in a small team and highly flexible work environment, with a genuine focus on identifying and meeting customer needs and resolving customer issues.
High level customer service experience is essential to achieve in this role. You will have several years’ experience within a fast-paced customer service or sales role, and exceptional verbal and written communication skills.
Prior experience within the Private Health Industry will be looked upon favourably.
About TUH
Join TUH, a trusted health fund boasting a 91% member satisfaction rate and recently crowned in 2023 "Best Private Health Insurer" in the prestigious Roy Morgan Customer Satisfaction Awards 2022. This remarkable achievement stands as a testament to the collective dedication, hard work of our team and the genuine trust and satisfaction of our valued members.
As a leading private health fund, TUH serves the education and union communities, delivering exceptional customer service, prioritising the well-being of our members and employees, and offering competitive value for money products. Our values guide us to care, create possibilities, and pursue excellence, fostering a transformative journey. Be part of our engaged community where members are at the heart of everything we do, reflecting our commitment to providing the best healthcare coverage and support.
Benefits of working at TUH
Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.
While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:
- TUH Private Health Insurance benefit
- Innovative Flexible & Hybrid working arrangements
- Impactful Workplace Giving Program
- Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
- Subsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
- Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
- Proudly White Ribbon accredited to create a safer workplace and put an end to violence against women
- Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
- Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.
Next Steps To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. The application period will close on
Sunday 13 April 2025.
To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks. TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability. Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.
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