24th January, 2025
In this Casual position, reporting directly to the Health Hub Practice Manager, the Customer Service Officer sets the standard for the Customer Experience by meeting / greeting, checking in, taking payments and doing follow ups with customers in order to provide consistent excellent service to clients and employees across all services offered through the TUH Health Hub.
Your key responsibilities will include:
- Provide reception services, including in-person and telephone appointments, managing SMS and online bookings, processing payments, and issuing invoices and receipts for Health Hub Services clients.
- Promote TUH products and services, addressing inquiries in plain language through various channels like in-person and telephone interactions.
- Identify and resolve areas of customer dissatisfaction.
- Offer high-quality administrative support, including coordinating with health services managers and TUH teams, data entry, compiling data reports, managing medical records, arranging payments for various health services, and performing general administrative tasks within a team.
- Welcome and check in clients upon arrival, and inform them of any potential delays.
About you
Your energy, reliability and professionalism will be a great asset to our Health Hub Team. You will have a strong customer focus, a positive outlook, and pride yourself on consistently exceeding patient needs. You’re looking for a workplace where you can be your most authentic self and see an opportunity to grow. You thrive in all aspects of customer service, whether it be written, verbal or face to face.
No two days will be the same in this dynamic Health Hub environment, you will be surrounded by a friendly team of experienced professionals who will support you and encourage you at all times.
Previous experience working in a Dental/ Allied Health environment and/or experience with Exact software is desired and will help you hit the ground running.
About the Health Hub The Health Hub is brought to you by Australia’s most trusted health fund – TUH Health Fund
With a committed approach to patient’s total well-being, the Health Hub has expanded over the last 25 years to include a wide variety of allied health services including Optical, Dental, Physiotherapy, Massage, Podiatry and Audiology.
All Health funds are welcome, and our customers enjoy accessing modern facilities in a one-stop-shop for health services at the Health Hub.
To learn more about TUH Health Fund and the Health Hub please visit our websites at https://www.tuh.com.au/ and https://www.healthhubqld.com.au/about/
Benefits of working at TUH Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.
While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:
- TUH Private Health Insurance benefit
- Innovative Flexible & Hybrid working arrangements
- Impactful Workplace Giving Program
- Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
- Subsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
- Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
- Proudly White Ribbon accredited to create a safer workplace and put an end to violence against women
- Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
- Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.
Next Steps To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. The application period will close on
Sunday 9 February 2025.
To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks. TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability. Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.