_{21st January, 2025}

About the role
 
The Health Hub Optical Business is Queensland's largest independent Optometry practice, boasting an annual turnover of approximately $3.8 million. Our dedicated team of experienced Dispensers and Optometrists leverages the latest diagnostic technology to offer a comprehensive range of Optometry services and clinical interventions. We pride ourselves on providing our patients with a diverse selection of frames, sunglasses, and lenses, incorporating the latest in design technologies. Our mission is to deliver the best possible eye care solutions tailored to our patients' needs.

As the Optical Business Manager, you'll report directly to the Executive Manager of Health Services. You'll be at the helm of our Optical business, overseeing operational functions, financial performance, and leading a talented team to foster a high-performance culture.

Key responsibilities of this role include, but are not limited to:

• Develop and implement a successful Optical business strategy to enhance financial performance and meet service expectations.
• Lead and motivate a team of Optometrists and Optical Dispensers to achieve business outcomes and a high-performance culture.
• Manage human resources within the Optical business, including recruitment, performance management, and training and development.
• Negotiate/manage Optometry and supplier contracts as well as overseeing supply chain management to optimise stock levels, turnover, and overall business performance.
• Identify, set, report, and deliver on key performance indicators covering financial performance, quality, customer service, and retention.
• Review and streamline processes to achieve operational efficiencies, and implement change initiatives within the Optical business.
• Liaise with the marketing team to develop, deploy, and evaluate promotional campaigns for Optical business growth, while contributing to key projects and initiatives to support the broader organisational strategy and business directions
• Manage the Optical business's budget, ensuring accurate billing, credit control, and debtor processes, while delivering effective risk management and continuous quality improvement by maintaining up-to-date policies and procedures

About you

You are a passionate and experienced manager with a proven track record in operational excellence and leadership within the optical industry. Your understanding of modern optical business models and retail strategies complements your strong communication and project management skills.

A recognised tertiary qualification in business or a related field is essential. You should be adept at driving productivity, increasing revenue, and optimising work patterns. Leading and developing teams with emotional intelligence to foster a high-performance culture is crucial.

The role requires strong negotiation, consultative, and interpersonal skills. You must be able to liaise effectively with employees and clients at all levels while handling sensitive and confidential matters appropriately.

You thrive in a fast-paced environment, leading a team that collaborates to achieve the best outcomes for the organisation and its customers. You also seek to be part of a company culture that values both individual contributions and overall effectiveness.

About the Health Hub  

The Health Hub is brought to you by Australia’s most trusted health fund – TUH Health Fund 

With a committed approach to patient’s total well-being, the Health Hub has expanded over the last 25 years to include a wide variety of allied health services including Optical, Dental, Physiotherapy, Massage, Podiatry and Audiology.  

All Health funds are welcome, and our customers enjoy accessing modern facilities in a one-stop-shop for health services at the Health Hub.  

To learn more about TUH Health Fund and the Health Hub please visit our websites at https://www.tuh.com.au/ and https://www.healthhubqld.com.au/about/

Benefits of working at TUH

Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.
  
While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:

• TUH Private Health Insurance benefit
• Innovative Flexible & Hybrid working arrangements
• Impactful Workplace Giving Program
• Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
• Subsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
• Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
• Proudly White Ribbon accredited to create a safer workplace and put an end to violence against women
• Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
• Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.

  
Next Steps

To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. The application period will close on Sunday 9 February 2025.
  
To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks.

TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.

Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.
 

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