_{16th January, 2025}

About the Role 

We’re on the lookout to appoint a highly capable IT Support Officer. The appointment will be full-time for a period of five (5) months.
 
As an integral part of our ICT and Facilities team, the IT Support Officer will report directly to the IT Operations Lead.
 
On a daily basis this role will be responsible for providing exceptional assistance and support to our people and our business with the TUH network, servers, systems, building facilities, PC's and peripherals.
 
Key responsibilities for this role include:

• Conducting daily system, application and network monitoring and maintenance 
• Analysing incidents and service requests for correct prioritisation, classification and initial support requirements.
• Providing Level 1-2 support to users for desktop hardware, software, printers, phone systems, cloud products and environments, remote access, networks and security
• Maintenance and development of internal and external client relations by providing accurate, prompt and friendly assistance, advice and service on ICT Services issues
• Demonstrating strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical
• Managing vendor escalation until resolution of any support tasks
• Maintaining quality documentation relevant to tasks undertaken and systems supported
• Maintaining knowledge of contemporary industry practice, emerging technology opportunities, as well as alerts and issues that may negatively impact TUH

About You

To thrive in this role, you will have:

• A passion for IT and providing excellent customer service
• A Diploma or tertiary qualification in Information Technology (or equivalent Microsoft certification)
• Minimum 3 years' experience as a desktop support or service desk officer.
• Knowledge of MS Office and associated applications
• Knowledge of, or competency in, PC, laptop, printer & hardware repair and maintenance
• The ability to work autonomously as well as part of a team; and
• Excellent troubleshooting skills and a willingness to resolve issues.

About TUH 

As a bonus, you will also have a high level of verbal communication skills and extensive experience with stakeholder engagement. You're a quick learner, can show initiative and work autonomously to achieve your goals.
 
Join TUH, a trusted health fund boasting a 91% member satisfaction rate and recently crowned in 2023 "Best Private Health Insurer" in the prestigious Roy Morgan Customer Satisfaction Awards 2022. This remarkable achievement stands as a testament to the collective dedication, hard work of our team and the genuine trust and satisfaction of our valued members. As a leading private health fund, TUH serves the education and union communities, delivering exceptional customer service, prioritising the well-being of our members and employees, and offering competitive value for money products. Our values guide us to care, create possibilities, and pursue excellence, fostering a transformative journey. Be part of our engaged community where members are at the heart of everything we do, reflecting our commitment to providing the best healthcare coverage and support.

Benefits of working at TUH

Together We Create New Possibilities! At TUH, we value the well-being of our people and members equally. We empower your career growth and prioritise your health and happiness. Enjoy a wide range of health benefits, flexibility, and a supportive workplace culture where everyone cares.

While the list is endless, allow us to share a glimpse of our industry leading people experience that awaits you:

• TUH Private Health Insurance benefit
• Innovative Flexible & Hybrid working arrangements
• Impactful Workplace Giving Program
• Empowering leave options including 18 weeks paid parental, family and domestic violence leave, cultural, volunteer, study, as well as the option to purchase additional leave
• Subsidised gym membership, free skin checks, free flu shots and access to WhereFit to bring you the best wellbeing benefits in town
• Salary Sacrifice options for a new motor vehicle and voluntary superannuation contributions
• Proudly White Ribbon accredited to create a safer workplace and put an end to violence against women
• Take advantage of discounted TUH Health Hub Services including dental, optical, physio, massage etc in your lunch break
• Complimentary EAP Program aimed at supporting you to thrive at work, in health and life.

Next Steps

To apply, please submit your resume and cover letter by clicking on the ‘Apply’ button. The application period will close on Sunday 2nd February 2025.

To be considered for the position, the successful candidate must have unrestricted Australian work rights and consent to comprehensive background checks, including aptitude, integrity, and reference checks.

TUH values diversity and inclusivity, welcoming applications from individuals of all backgrounds, ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community, and people living with disability.

Please note that TUH conducts in-house recruitment and does not accept agency applications or engage in canvassing.

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