_{28th February, 2025}

About our client:
Our client is a national government-approved service provider of the National Disability Insurance Scheme (NDIS). Its clear vision is to provide quality care services to the community.
Our client is an organisation that specialises in providing the highest-quality care for people with disabilities. As a provider of government-subsidised care and support services, our client aims to empower people to live on their terms through more excellent choices, control, and freedom.
 
Position objectives:
Due to high demand and ongoing growth, an exciting opportunity has arisen for an experienced NDIS Specialist Support Coordinator to join our client’s welcoming team on a full-time basis. As the caseload expands, this position provides the potential to transition into a permanent full-time role.
 
Our client’s core purpose is to help participants set and achieve their personal goals while unlocking their full potential. As an NDIS Support Coordinator, you will play a key role in assisting participants and their families by helping them understand their NDIS plans, goals, and objectives. You will promote choice, control, and supported decision-making while coordinating both formal and informal support services to ensure participants reach their desired outcomes.
 
We seek a resilient and knowledgeable professional with a deep understanding of the NDIS framework who can effectively engage with participants, manage placements, and consistently deliver exceptional service to them and their families.
 
Role key responsibilities:

• Provide Specialist Coordination of Support to NDIS participants, ensuring their needs are met and goals are achieved.
• Complete plan review reports, support plans, case notes, and other required documentation promptly and accurately.
• Monitor and report on the progress of NDIS goals, plans, and budgets regularly.
• Understand the NDIS framework, including policies, pricing guides, and the Quality and Safeguarding Framework, in depth.
• Collaborate with participants and their informal support networks and build strong connections with providers, local community services, and NDIS contacts.
• Assist participants in understanding their NDIS plans, funding allocations, and available options.
• Helped design and implement effective support frameworks within participants’ available fund plans to achieve their goals, including managing budgets.
• Perform administrative tasks for support coordination, service delivery, and budget management efficiently.
• Ensure timely completion of tasks, effectively manage caseloads and meet deadlines within the Key Performance Indicator (KPI) framework.
• Build strong relationships with internal and external stakeholders, including government entities, local communities, NFPs, and other NDIS providers.
• To ensure seamless service delivery, engage with NDIA regional contacts, including Local Area Coordinators.
• Uphold the privacy and confidentiality of participants, their families, carers, and the organisation continuously.

Your skills and experiences:
 
To be considered for this opportunity, you must meet the following criteria.

• Proven experience as an NDIS Support Coordinator or a similar role within the disability or community services sector.
• Demonstrated knowledge of NDIS planning, budgeting, and invoicing, with evidence such as a letter of appreciation from a previous workplace.
• Relevant qualifications at a diploma level or equivalent (preferred).
• Essential experience in Mental Health and Disability Services.
• Experience coordinating a broad range of community service programs, including NDIS-related services.
• Ability to coordinate service expectations while maintaining professional boundaries.
• Excellent communication skills, with a strong focus on listening and understanding participant needs.
• Intense research and analytical skills, with the ability to interpret and apply complex concepts.
• Ability to design and implement practical solutions for participants within their plan funding.
• Highly organised and can coordinate, manage, and track activities, bookings, and tasks effectively.
• Strong time management skills, meeting multiple deadlines and managing competing priorities.

Employment Requirements:

• Current unrestricted NSW Driver’s license.
• Must be an Australian citizen or permanent resident
• Required to maintain a current First Aid certificate.
• Required to hold a working with children permit.
• Required to provide a satisfactory national police check.
• Provision of a satisfactory pre-employment medical and fitness report.
• NDIS Worker Screening and NDIS Orientation Module
• Possess high-level computer and keyboarding skills, including Microsoft Office products and email applications and the ability to acquire knowledge in other software applications.

Benefits

• Up to $10,000 in upskilling support
• Employee mentoring program
• Professional development assistance
• Travel reimbursement
• Generous incentive structure

How to Apply:
 
If this role resonates with you and you meet the skills, qualifications, and experience outlined, please send your cover letter and up-to-date resume to recruitment@mycareerhub.org.au
 
Note: Only shortlisted candidates who meet our requirements will be contacted. Please keep an eye.

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