Manager (Care Planning & Practice) | Jobs at Direct Care Resources

_{24th February, 2026}

Are you passionate about making a real difference in people’s lives in the Central and Southern Gold Coast regions?

We have an exciting new opportunity to work with our new clients as we experience growth in the human services industry throughout the Gold Coast.

Join a team where compassion meets purpose. We're looking for a dedicated Manager - Care Planning & Practice who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you're ready to bring empathy, expertise, and energy to a role that matters -this is your opportunity.

About the Role

As Manager (Care Planning & Practice), you’ll lead a team of Support Workers caring for Child Safety and Disability Support clients. Your role focuses on delivering exceptional care, ensuring compliance with regulatory frameworks, and fostering a positive team culture. You’ll work closely with health professionals and the Senior Manager to implement and evaluate care practices that meet our high standards.

Key Responsibilities

Provide professional care management advice and guidance to support staff.
Develop and implement clear care planning and practice frameworks, including individualized training.
Ensure accurate and timely incident reporting and compliance with NDIS Practice Standards.
Oversee behaviour recording and ensure staff understand client needs.
Collaborate with health professionals to design care regimens for clients with complex medical, mental health, or behavioural needs.
Conduct regular supervision and training of care staff and complete client needs assessments.
Participate in an after-hours roster to provide advice during critical incidents.
Ensure compliance with safety, HR quality frameworks, and financial protocols.

The Successful Candidate Will Have

Tertiary qualifications in Psychology, Nursing, Social Work, Human Services, Special Education, or similar.
Minimum 2 years’ experience in care/case management.
Knowledge of legislation and practice in at least one of the following: Disability Care, Forensic Disability, Child Protection, Aged Care, or Health Care.
Queensland Driver License.
Must hold or be willing to obtain: First Aid & CPR, Blue Card, NDIS Worker Screening Check, and LCS2 Background Check.

In Return, We Offer

Join a compassionate team in our Care Operations division.
Competitive salary of $95,000 + super, plus vehicle allowance.
Continuous learning and development through tailored workshops.
Monthly team celebrations.
24/7 Employee Assistance Program for you and your family.
Discounted Goodlife Gym membership.
Opportunity for a dedicated local of the Central / Southern Gold Coast.

Apply For Job