Are you passionate about making a real difference in people’s lives in the Ipswich region?

We have an exciting new opportunity to work with our new clients as we experience growth throughout the region.

Join a team where compassion meets purpose. We're looking for a dedicated Manager - Care Planning & Practice who thrives on building meaningful connections, empowering individuals, and coordinating care that truly changes lives. If you're ready to bring empathy, expertise, and energy to a role that matters -this is your opportunity.

About the Role

As Manager (Care Planning & Practice), you’ll lead a team of Support Workers caring for our clients across Disability and Child Safety clients. Your role focuses on delivering exceptional care, ensuring compliance with regulatory frameworks, and fostering a positive team culture. You’ll work closely with health professionals and the Senior Manager to implement and evaluate care practices that meet our high standards.


Key Responsibilities

• Provide professional care management advice and guidance to support staff.
• Develop and implement clear care planning and practice frameworks, including individualized training.
• Ensure accurate and timely incident reporting and compliance with NDIS Practice Standards.
• Oversee behaviour recording and ensure staff understand client needs.
• Collaborate with health professionals to design care regimens for clients with complex medical, mental health, or behavioural needs.
• Conduct regular supervision and training of care staff and complete client needs assessments.
• Participate in an after-hours roster to provide advice during critical incidents.
• Ensure compliance with safety, HR quality frameworks, and financial protocols.

The Successful Candidate Will Have

• Tertiary qualifications in Psychology, Nursing, Social Work, Human Services, Special Education, or similar.
• Minimum 2 years’ experience in care/case management.
• Knowledge of legislation and practice in at least one of the following: Disability Care, Forensic Disability, Child Protection, Aged Care, or Health Care.
• Queensland Driver License.
• Must hold or be willing to obtain: First Aid & CPR, Blue Card, NDIS Worker Screening Check, and LCS2 Background Check.

In Return, We Offer

• Join a compassionate team in our Care Operations division.
• Company vehicle allowance.
• Continuous learning and development through tailored workshops.
• Monthly team celebrations.
• 24/7 Employee Assistance Program for you and your family.
• Discounted Goodlife Gym membership.