Build and maintain a thriving, vibrant, and collaborative member community within our Clubhouse, assisting members to build connections.
Community and Operations Lead | St Kilda Road
Reports to: Clubhouse Manager (St Kilda Road)
Start date: December 2022
Location: Hub St Kilda Road, Melbourne
Employment type: Permanent - Full-Time (FTE 1.0)
Ordinary hours of work: Our clubhouses are staffed between 09:00 - 17:00 Monday to Friday. After-hours work will be required for Member Events. In addition to ordinary hours of work, you are expected to attend the biannual strategy gathering
Salary: To be discussed at interview stages.
About Hub Australia
Hub Australia provides premium workspaces, business networks, and services across 9 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 70 staff and 3500 members ranging from small business and government to non-profit and corporations.
Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth – as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.
The purpose of the role
The Community and Operations Lead builds and maintains a thriving, vibrant, and collaborative member community within our Clubhouse, including activation of our member admin portal and digital channels. This role plays a crucial role in delivering Hub’s member journey – assisting members to build social and business connections that fuel collaboration, innovation, and success.
A thriving Clubhouse community maintained by the Community and Operations Lead increases retention and fuels occupancy targets. New members come from success and growth from within the community, referrals, and desire to connect with our diverse membership base.
The Community and Operations Lead also assists in managing the Clubhouse in collaboration with the local team to meet Clubhouse expense targets. Exceptional interpersonal skills and excellent communication skills are vital.
Responsibilities by function