The purpose of this role is to provide telephone, communications and administrative support to the Hub Australia business, Hub members and guests.
Customer Support Coordinator
Reports to: General Manager Connect, Hub Australia
Start date: June 2022
Employment type: Permanent Full-time.
Ordinary hours of work: You are required to work 38 hours per week, plus all such reasonable additional hours as may be required to properly perform your duties in accordance with this agreement or as directed by the board. In addition to ordinary hours of work, you are expected to attend the biannual strategy gathering.
Salary: To be discussed at interview stages.
About Hub Australia
Founded in 2011, Hub is Australia’s largest privately-owned flexible workspace operator, providing premium workspace solutions to help businesses and their team love where they work.
With locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide, Hub provides a hospitality lead customer service experience in beautifully designed workspaces that are used by hundreds of businesses to attract and retain the best talent.
Hub creates workspaces that people love, using premium design, technology, diverse amenities, personalised customer service, flexible partnerships and a commitment to the wellness of our members, team and environment.
The purpose of this role is to provide hospitality focused telephone, communications and administrative support to the Hub Australia business, and to the Hub members, customers and guests. This role will answer calls on behalf of Hub and Hub members to ensure that customers calls/queries are responded to in a professional and friendly manner, exceeding the expectations in going above and beyond at every opportunity. You will work within a collaborative and tight-knit team and be empowered to achieve more and succeed in growing a career at Hub.
The role will also require the provision of administrative services for different Hub teams, to support areas such as Finance and Reporting, Human Resources, Operations, Sales and Tech.
Responsibilities: Enquiries, Customer Experience & Support: