_{14th October, 2026}

RESPONSIBILITIES:

• Serve as the primary point of contact for customer inquiries and support.
• Process customer orders, order changes, pricing quotes, delivery schedules, invoices, complaints, and adjustments.
• Verify customer credit information and coordinate with accounting teams as needed.
• Review pricing and discounts for accuracy and ensure proper application.
• Communicate order updates, status changes, product specifications, and shipping schedules to internal and external customers.  
• Monitor inventory levels and coordinate with manufacturing teams to support product availability. 
• Collaborate with internal departments and external partners to ensure timely communication and efficient order fulfillment. 
• Maintain professional verbal and written communication in all customer interactions. 
• Meet deadlines and prioritize tasks to support customer expectations and business objectives. 
• Deliver responsive, customer-focused service while maintaining accuracy and efficiency in daily operations.

QUALIFICATIONS:

• Minimum of 3 years of customer service or logistics experience required; manufacturing experience preferred. 
• Associate degree or equivalent education and experience preferred. 
• Strong customer service, problem-solving, and de-escalation skills. 
• Excellent verbal, written, and interpersonal communication skills. 
• Highly organized with the ability to multitask and meet deadlines. 
• Collaborative team player who builds relationships and supports others.
• Self-motivated, adaptable, professional, and able to exercise sound judgment. 
• Maintains confidentiality and upholds high ethical standards. 
• Proficient in Microsoft Office and committed to organizational goals and values. 

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