_{09th July, 2026}

Job Summary:

The Lead Service Coordinator serves as the primary point of contact for customers requiring service. Working closely with our Customer Service Representatives, this individual takes ownership of each service request by understanding customers' needs, answering service-related questions, scheduling appointments, and coordinating with field technicians to ensure an exceptional customer experience from the initial request through job completion.

Qualifications Required:

• Minimum of three years of experience in customer service, service coordination, scheduling, dispatching, or office operations.
• Outstanding verbal and written communication skills.
• Professional phone etiquette with the ability to build trust and rapport with customers.
• Excellent organizational and time management skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Positive, solution-oriented attitude.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Experience in the HVAC, plumbing, electrical, construction, or home service industry.
• Experience using dispatch, ERP, or service management software (Sage 100 Contractor experience is a plus).
• Previous leadership, mentoring, or team coordination experience.
• Knowledge of technician scheduling, route optimization, and service operations.

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