A CSR is the primary point of contact for customers, handling inquiries, and providing information about a company's products. and services.
15th October, 2025
Key Responsibilities:
Customer Interaction: Respond to customer inquiries and complaints via phone, email, chat, or social media
Problem Resolution: Troubleshoot and resolve product or service issues, escalating complex problems to the appropriate department or supervisor when necessary
Account Management: Process orders, cancellations, returns, refunds, and exchanges
Product Knowledge: Maintain a comprehensive understanding of the company's products, services, and policies to provide accurate and helpful information
Sales and Support: Upsell or cross-sell products and services and generating sales leads when opportunities arise
Documentation and Reporting: Keep detailed records of customer interactions, feedback, and issues to help track trends and contribute to process improvements
Essential Qualifications and Skills:
Education: A high school diploma or equivalent
Experience: Previous experience in customer service, sales, or a related field
Communication Skills: Must have excellent written and verbal communication, as well as active listening skills, to effectively understand and address customer needs
Technical Proficiency: Be comfortable with computers and proficient in using relevant software, such as Customer Relationship Management (CRM) systems