_{05th June, 2025}

RESPONSIBILITIES:

• Handle a significant volume of customer interactions daily, addressing as many as 75 phone calls and 75 emailed orders with professionalism and speed
• Provide timely updates on current orders, including checking shipment status, confirming pro bill numbers, and providing detailed tracking information
• Confirm receipt of orders via fax and email, and routinely update customer information, contacts, and emails
• Efficiently resolve order discrepancies and process corrections for unshipped orders in our system. You'll also enter and track customer complaints and concerns
• Proactively communicate any order changes or discrepancies to customers clearly and concisely
• Work closely with our outside sales team and other internal departments to ensure all customer requirements are met and expectations are exceeded

• Demonstrated typing speed of at least 50 WPM with high accuracy
• Proficient in Windows (XP/10) operating systems and Microsoft Office Suite (Word, Excel, Outlook)
• Possesses strong communication and critical thinking skills to effectively interact with team members and resolve order-related questions and problems
• Exhibits a high degree of diligence to ensure correct order information and maintains a steady work pace even under interruptions and time pressure