Manage strategic client relationships, accelerate revenue growth, and champion AI-driven transformation across regulated healthcare industries.
20th October, 2026
Job Description
Position summary
The Engagement Manager will lead strategic client relationships across business and technology functions, driving account growth, executive engagement, and digital transformation initiatives within the MedTech and healthcare technology sectors. The role focuses on building trusted partnerships, identifying business opportunities, delivering measurable value, and managing account performance.
Key responsibilities
Manage strategic client relationships and serve as the primary engagement lead for designated business units
Build executive-level relationships and lead governance forums, business reviews, and strategic planning discussions
Drive account growth, revenue generation, pipeline development, and new business opportunities
Identify cross-selling and upselling opportunities across applications, infrastructure, cloud, data and AI, engineering, and consulting services
Lead opportunity qualification, solution positioning, proposal development, and executive presentations
Monitor customer satisfaction, account health, delivery performance, financial metrics, and business outcomes
Develop technology roadmaps and transformation strategies aligned with client objectives
Promote AI, automation, analytics, cloud modernisation, and digital transformation initiatives
Manage account revenue, profitability, forecasting, contract negotiations, and commercial planning
Coordinate consulting, sales, delivery, partner, and client teams to achieve strategic objectives
Identify and mitigate account risks while ensuring effective governance and service excellence
Required qualifications
Significant experience in client services, consulting, account management, business development, or digital transformation
Proven experience managing strategic MedTech, healthcare technology, life sciences, or other regulated-industry accounts
Demonstrated success in executive stakeholder management, account growth, and large transformation opportunities
Strong understanding of MedTech business processes, including quality management, regulatory affairs, manufacturing, supply chain, and commercial operations
Knowledge of Quality Management Systems (QMS), CAPA, TrackWise Digital, SAP, CRM, and digital manufacturing solutions
Familiarity with FDA 21 CFR Part 820, EU MDR, ISO 13485, and GxP environments
Experience with Quality and Regulatory transformation, Veeva, SAP S/4HANA, ServiceNow, and AI-driven initiatives
Strong commercial acumen, including contract negotiations, revenue growth, profitability, and business case development
Excellent communication, presentation, negotiation, and relationship management skills