Join a growing team as a Field Service Technical Specialist supporting telematics installations, partners, customers, and technical projects.
10th September, 2026
Role Summary
This role is responsible for supporting customers, installation partners, and internal teams with technical expertise in vehicle telematics, installation standards, and new product field validation.
If you love hands-on technical work, building relationships, and driving quality in the field and are keen to join an industry leader, we would love to hear from you!
Requirements
10-15 years of field experience, particularly in installation field services, Telematics, the Automotive industry, or an equivalent environment.
Experience with OBD and CAN communications, SAE vehicle standards, and serial data interfaces.
Experience with hardware/software integration, database systems, and data set analysis.
Knowledge of database systems and analyzing data sets.
Experience managing third-party contractor relationships and outstanding customer service skills, with the ability to quickly develop rapport with customers and partners.
Proficiency in automotive electronics, with in-depth knowledge of components, testing equipment, and hand tools.
Knowledge of communications systems and networks, including Cellular, GPS, and serial data.
Technical competence using software programs, including Google Suite for business (Sheets, Docs, Slides).
Ability to travel internationally, with frequent travel required, approximately 30-60% of the time.
Valid passport and ability to travel internationally.
Preferred Qualifications
Qualification is not essential:
Bachelor's degree in Engineering, or Post-Secondary Diploma/Degree or equivalent experience.
Specialization in electronics, industrial management, or a related field is highly valued.
What You'll Do
Deliver technical support and quality assurance across the installation and field services ecosystem.
Provide design input to the New Product team, conduct site visits to support telemetry projects and pilot programs, perform installation audits, and ensure installation partners meet quality standards.
Create and maintain installer certification programs, develop technical documentation and installation guides, and support customers and resellers with technical specifications and data requirements.
When required, perform live installations as part of demonstrations or training engagements and produce photo and video content for installation guides in collaboration with the Learning & Development team.
Work as a highly organized, detail-oriented problem-solver in a fast-paced, field-based environment.
Work closely with Product and R&D personnel, resellers, customers, and third-party installation partners, building trust, communicating technical requirements clearly, and driving continuous improvement in the processes and systems you touch.
Demonstrate a genuine entrepreneurial mindset, comfort working in a flat organization, and the adaptability to manage shifting priorities across multiple projects simultaneously.
How You'll Make an Impact
Provide design support for the New Product team, analyzing user requirements, defining product specifications, and conducting field and simulation testing.
Support customers with technical details, technical specifications, and data requirements based on product offerings.
Support sales with technical applications based on requirements from resellers and customers.
Support installation partners and their installers in real time when necessary.
Provide specific technical installation requirements and wiring schematics.
Stay relevant to new advances in technology and be flexible to adapt to growing market demands.
Be innovative through researching and presenting new ideas.
Create and implement Installer Certification Tests.
Update modules with the latest product information.
Participate in installer performance evaluations and audits.
Ensure company installation quality standards are communicated and adhered to in the field.
Update all installation documents and product guides with the latest information.
Work with installers to ensure they understand and use the Field Services department price list for installation services.
When required, perform installations in the field as part of an installation demonstration, installation training, or pilot projects.
Create installation videos and guides by taking photo sets and video content in conjunction with the Learning & Development teams.
Send out feedback surveys, support Field Services invoicing processes, and update the ticketing system.
Continually seek and suggest methods to improve both internal and external systems and processes within the organization, especially as related to installations and onsite services.