Seeking a Field Services Coordinator to manage international service operations, technicians, customers, and third-party partners.
30th July, 2026
About the Role
As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will work closely with field technicians, customers, and internal teams such as Logistics, Sales, and Customer Success, while also communicating with third-party service partners.
To be successful in this role, you will be a highly organised professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results. In addition, you will have strong analytical skills, with the ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.
Key Responsibilities
Coordinate and schedule field service activities, including installations, maintenance, and rip-and-replace operations, across assigned markets.
Act as the primary point of contact between field technicians, customers, and internal teams.
Manage service requests and work orders, ensuring the timely completion of field operations.
Track and report on service KPIs, SLAs, and field performance metrics.
Maintain accurate records in internal systems.
Collaborate with Logistics, Sales, Training, and Customer Success teams to ensure a smooth and successful customer experience.
Support the coordination of third-party service partners and subcontractors.
Identify process improvements to increase field service efficiency and customer satisfaction.
Escalate technical issues to Engineering or Product teams as required.
Ensure compliance with local regulations, health and safety standards, and company policies.
Skills & Qualifications
Exceptional verbal and written fluency in English and Italian is required, with professional-level proficiency in French strongly preferred.
2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
Post-secondary education in a technical, logistics, or business-related field, or equivalent professional experience.
Familiarity with vehicle electrical systems and hardware installation processes.
Ability to read and interpret technical documentation and installation guides.
Proficiency with service management platforms.
Comfortable using data and reporting tools to track service performance.
Comfortable integrating AI tools and usage into daily duties.
Exceptional organisational and time management skills, with the ability to manage multiple priorities across different markets and time zones.
Strong communication skills, with the ability to coordinate effectively with diverse, cross-functional, and multicultural teams.
Detail-oriented with a proactive and solution-driven mindset.
Ability to work autonomously in a fast-paced, remote environment.
Customer-centric approach with a strong sense of accountability.