Our client, a leading international technology company, is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders. The role involves diagnosing and resolving hardware and software issues, supporting product implementation, delivering training, and ensuring an exceptional customer experience.

The successful candidate will combine strong technical troubleshooting skills with excellent communication abilities and the capacity to thrive in a fast-paced, technology-driven environment.

Key Responsibilities

• Provide technical support to customers, partners, sales teams, and internal stakeholders via phone, email, and chat.
• Diagnose and resolve hardware and software-related issues, including connectivity, installation, configuration, and performance concerns.
• Support platform administration activities such as database setup, user management, reporting, configuration, and system navigation.
• Troubleshoot device, network communication, and integration-related issues.
• Coordinate product return, replacement, and exchange processes with internal departments.
• Deliver product and technical training to customers, partners, and resellers.
• Investigate and resolve customer complaints in a professional and timely manner.
• Escalate critical or recurring technical issues to management and relevant internal teams.
• Maintain the confidentiality and security of customer data and information.
• Collaborate with cross-functional teams to support business initiatives and continuous improvement efforts.
• Stay updated on evolving technologies, products, and industry developments.

Candidate Profile

Our client is looking for a customer-focused technical professional with strong analytical and problem-solving abilities. The ideal candidate is comfortable interacting directly with customers, managing multiple priorities, and adapting to changing technologies and business requirements.

Requirements Education

• Diploma or Degree in Computer Science, Engineering, Information Technology, or a related technical field.

Experience

• 1–3 years of experience in a technical support, customer support, helpdesk, or troubleshooting environment.
• Proven experience diagnosing and resolving hardware and software issues.

Technical Skills

• Strong technical troubleshooting capabilities.
• Knowledge of programming and query languages such as:
  • SQL
  • Python
  • C#
  • JavaScript
• Familiarity with cloud-based data warehousing and analytics platforms.
• Advanced Microsoft Excel skills, including pivot tables and reporting.
• Proficiency with business productivity and collaboration tools.

Soft Skills

• Strong customer service orientation.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and relationship-building abilities.
• Effective organizational and time-management skills.
• Ability to manage multiple priorities simultaneously.
• Team-oriented and collaborative mindset.
• Adaptability and willingness to learn new technologies.

Why Join Our Client?

• Opportunity to work with cutting-edge technology solutions.
• International exposure and collaboration with global stakeholders.
• Strong learning and professional development opportunities.
• Dynamic and innovative work environment.
• Opportunity to make a direct impact on customer success and operational excellence.