Make an impact by delivering technical solutions and exceptional customer experiences every day.
01st July, 2026
Role Summary
Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.
This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.
Key Responsibilities
Provide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat.
Diagnose and resolve hardware, software, connectivity, installation, and configuration issues.
Provide technical expertise on database setup, user management, reporting, system configuration, and platform navigation.
Troubleshoot device-related issues, network communications, and software applications.
Coordinate product return, replacement, and exchange processes with internal departments.
Develop and deliver product and technical training to customers, partners, and resellers.
Investigate and resolve customer complaints effectively and professionally.
Escalate critical or recurring technical issues to management when necessary.
Ensure the confidentiality and security of customer data and information.
Support strategic business initiatives and collaborate with cross-functional teams.
Maintain up-to-date knowledge of technologies, products, and industry developments.
Candidate Profile
The ideal candidate is a customer-focused technical professional with strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple priorities. They are comfortable explaining technical concepts to both technical and non-technical audiences and thrive in a collaborative environment.
Requirements Education
Diploma or Degree in Computer Science, Engineering, Information Technology, or a related field is advantageous.
Experience
1-3 years of experience in technical support, customer support, helpdesk, service desk, or a similar troubleshooting role.
Experience diagnosing and resolving technical hardware and software issues.
Experience within a technical, engineering, or technology-focused environment is considered an asset.
Language Requirements
Fluent Italian (written and spoken).
Fluent English (written and spoken).
Technical Skills
Technical troubleshooting and problem-solving.
Database setup and management.
User management and reporting.
System and platform configuration.
Advanced Microsoft Excel skills, including pivot tables and reporting.
Proficiency in Google Workspace (Sheets, Docs, Slides).
Understanding of hardware, software, connectivity, and network-related issues.
Soft Skills
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical and critical-thinking abilities.
Strong organizational and multitasking skills.
Ability to manage multiple projects and competing priorities.
Team-oriented mindset with strong collaboration skills.
Adaptability and willingness to learn new technologies.