We're hiring a detail-oriented Claims Handler to deliver exceptional customer experiences and claim resolutions.
24th June, 2026
Role Summary
Our Client is seeking a detail-oriented and customer-focused Claims Handler to manage Travel Inconvenience and Medical Claims within international travel insurance programs.
This role is ideal for a proactive professional who thrives in a fast-paced environment and is committed to delivering excellent service.
Key Responsibilities
Claims Management
Efficiently monitor and manage incoming claims across multiple channels, including call, email, claims portal, and WhatsApp.
Customer-Centric Service
Deliver timely, clear, and empathetic communication to customers, ensuring a seamless and positive claims experience.
Claims Assessment & Resolution
Handle travel inconvenience claims (flight delays, cancellations, baggage issues) and medical claims in accordance with policies, procedures, and industry best practices.
Cross-Functional Collaboration
Work in close coordination with internal departments such as Sales, Finance, and Underwriting to ensure the effective resolution of complex cases.
Process Improvement
Identify opportunities to streamline claims processes and contribute to continuous service optimization.
Quality Assurance
Maintain high standards of accuracy, compliance, and customer satisfaction in every claim handled.
Candidate Profile
Proven experience in travel insurance claims handling or medical claims processing.
Familiarity with claims management systems and multi-channel communication platforms.
Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
Excellent written and verbal communication skills, with very strong spoken English.
Highly customer-oriented, with a focus on delivering exceptional service.
Ability to manage multiple tasks and priorities in a dynamic environment.
Proactive, detail-oriented, and team-driven mindset.
What We Offer
Opportunity to work in a dynamic international environment.
Collaborative and supportive team culture.
Professional development and growth opportunities.
Competitive remuneration package (based on experience).