28th May, 2026
Role Summary
The Account Manager (Onboarding, AML/CFT/KYC) shall be responsible for supporting client onboarding and relationship management processes in line with applicable AML/CFT laws and relevant financial services regulatory requirements. The role includes reviewing KYC documentation, assisting with client due diligence, engaging with clients, and ensuring onboarding files are completed accurately and efficiently.
This is a client-facing role requiring regular interaction with clients, intermediaries, and internal departments to deliver a professional onboarding experience and ongoing client support.
Main Responsibilities
- Assist with the onboarding of individual and corporate clients.
- Perform Customer Due Diligence (CDD) and assist with Enhanced Due Diligence (EDD) reviews.
- Review and verify KYC documentation, including source of funds and source of wealth documents.
- Conduct sanctions, PEP, and adverse media screening.
- Review corporate structures, shareholders, and Ultimate Beneficial Owners (UBOs).
- Ensure compliance with applicable AML/CFT regulations, guidelines, and internal compliance procedures.
- Engage directly with clients regarding onboarding requirements, outstanding documentation, and account-related queries.
- Build and maintain strong professional relationships with clients and intermediaries.
- Provide clients with guidance and support throughout the onboarding and account opening process.
- Liaise with Compliance, Operations, Risk, and Support teams to ensure smooth onboarding completion.
- Escalate high-risk or suspicious matters to Compliance or the relevant reporting officer where necessary.
- Maintain accurate client records, onboarding files, and audit trails.
- Understand and effectively use CRM systems and onboarding platforms to manage client information and track onboarding progress.
- Monitor onboarding timelines and ensure service standards are achieved.
- Support the team during internal audits, compliance reviews, and regulatory inspections.
Skills & Competencies
- Basic understanding of AML/CFT regulations and KYC requirements.
- Strong client-facing and communication skills.
- Ability to engage professionally with clients and stakeholders.
- Good organisational and administrative skills.
- Attention to detail and analytical mindset.
- Ability to work under pressure and meet deadlines.
- Familiarity with CRM systems and onboarding platforms.
- Team-oriented with a proactive attitude.
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