Manage client relationships, ensure satisfaction, and support sales through communication and service coordination.
15th September, 2025
Job Summary:
We are seeking a proactive and personable Client Relations and Sales Officer to manage and nurture relationships with clients, ensuring excellent service delivery and client satisfaction. The successful candidate will serve as a primary point of contact for clients, address their needs and concerns, and support long-term engagement and loyalty.
Key Responsibilities:
Act as the main liaison between the company and clients, ensuring smooth communication and prompt issue resolution
Build and maintain strong, long-lasting relationships with new and existing clients
Respond to client inquiries via phone, email, or in-person meetings in a professional and timely manner
Coordinate with internal departments to ensure client requirements are clearly understood and met
Follow up on client feedback and take proactive steps to improve service delivery
Maintain accurate records of client interactions, sales agreements, and service requests
Support client onboarding processes and provide information about products or services
Prepare reports on client satisfaction, retention, and service quality metrics
Identify opportunities to upsell or cross-sell additional services/products
Represent the company at client meetings, events, or industry gatherings as needed
Requirements:
Bachelor's degree in Business Administration, Marketing, Communications, or a related field
2+ years of experience in client relations, customer service, or account management
Strong interpersonal and communication skills (verbal and written)
Excellent problem-solving and conflict resolution abilities
Professional appearance and customer-focused attitude
Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot)
Ability to handle multiple client accounts and work under pressure
High level of discretion and confidentiality
Preferred Skills:
Experience in Real Estate.
Multilingual capabilities
Familiarity with KPIs related to customer satisfaction and retention
Ability to work independently and as part of a cross-functional team