Troubleshoot, repair, program, and train customers on-site -delivering technical excellence and seamless equipment performance.
02nd September, 2025
Job Summary
Troubleshoots and repairs service issues on equipment in the field in a timely manner, performs startup on tools at customer's site and provides customer's training. Performs customer retrofits in the field and PLC programming when required.
Duties & Responsibilties
3+ years of field service experience and/or 1-2 years in the Semiconductor industry
(Non-Remote) Able to: (a) travel both domestically and internationally, (b) up to 75% of the time, and (c) within 4 hours' notice if needed.
(Remote) Able to: (a) travel both domestically and internationally, (b) up to 100% of the time, and (c) within 4 hours' notice if needed.
Able to listen to the customer and troubleshoot problems and translate them into action items to repair.
Able to repair equipment in the field.
Able to train customers on equipment maintenance and operation.
Able to read blueprints, electrical schematics and plumbing schematics.
Able to wire point to point wiring and solder according to blueprint.
Able to assemble electrical including bundling wires in a neat and easy to access manner labeling all wires.
Able to recognize electrical relays, controllers, switches and understand their use.
Able to assemble valves, fitting and plumbing components leak tight.
Able to write PLC code using ladder logic and troubleshoot code.
Able to accurately wand time and materials on Global Shop
Able to use power hand tools safely and efficiently including but not limited to drill motors, solder, multi-metes, crimpers, stud weld gun and drill presses.
Able to weld various plastics such as pvc-c, pvdf, and halar.
Able to communicate accurately with the customer and factory.
Able to follow company procedures and document service issues, schematic changes, blueprints, etc.
Able to contribute to team effort by cooperating, contributing, and sharing knowledge and skills.
Responsible for other duties and task as assigned and, in some circumstances, may be completely unrelated to this position
Job Requirements, Skills and Experiences
Knowledge: Good working knowledge of electricity, NEC, fire codes, SEMI codes, fluid dynamics and assembly techniques and safety. Working knowledge of PLC programming using ladder logic.
Skills: Skilled in analyzing and diagnosing equipment malfunction with a systematic approach utilizing deductive reasoning. Skilled in point-to-point wiring, mounting electrical components and problem solving as well as ability to use power hand tools, read schematics and some knowledge of systems control.
Education: High school graduate with AA technical degree preferred.
Level and type of experience: Two years in similar position. In-house procedures and regulations.
Work Environment and Employee Expectations
Employees are expected to support the Company's business culture and values by demonstrating teamwork, integrity, good judgement, respect, innovation, and communication as well as by contributing at optimum levels toward the success of the company.
Able to safely lift and carry, push or pull objects up to 50lbs.
Able to walk, stand and work on feet for the duration of shift.
Able to climb, balance, stoop, kneel, crouch, reach with hands and arms, grasp, handle and operate hand/power tools or controls.