A leading FMCG distribution business is hiring an experienced Customer Services Lead in a newly created role.
Customer Services Lead
FMCG Distribution £35-40K
Enfield Based
A leading FMCG distribution business is hiring an experienced Customer Services Lead in a newly created role. This is a great opportunity to lead a customer service team in a fast-paced environment, driving service quality, performance and customer experience.
Key focus:
Leading, coaching and motivating a customer service team
Implementing QA and performance management processes
Monitoring SLAs, QA results and team productivity
Managing escalations and working cross-functionally
Maintaining strong internal communication
Supporting training and continuous improvement initiatives
About you:
Strong experience managing a customer service team
FMCG, distribution or logistics background essential
Strong QA, data analysis and Excel skills
Customer-centric, commercially aware and adaptable
This is an excellent opportunity to influence service standards and performance within a growing business.
If this sounds like you, please apply today!