Customer Service & Sales - Eastern Suburbs | Jobs at Lawrence and Hanson

_{30th July, 2025}

About us
Lawrence & Hanson is Australia’s most recognised electrical wholesaler. Our heritage is strong. Since 1886 we have been supplying electrical products to customers across multiple market sectors, including residential, commercial and industrial. We have a national network of over 150 branches providing quality products, backed by expert advice, technical & logistical support, and e-commerce solutions. We are part of Sonepar, a family owned business and the global leaders in electrical wholesaling.

About the role

Initially located in Knoxfield and soon moving to Moorabbin.
Customers are at the forefront of everything that we do so your days will be full, supporting Lawrence & Hanson branches and the wider Supply Chain teams to ensure that we provide an exceptional service. As the conduit between the branches and warehouse, you will be a great communicator and problem solver who is committed to getting the job done to achieve our business objectives. To be successful you will need to be customer centric, detailed, responsive and cope well under pressure.

What you would do

Take responsibility as the first point of contact for inbound branch/customer inquiries, ensuring that you deliver a high quality of service via phone, email and other communication channels
Resolve inbound discrepancies/errors with vendors
Book transport, track special/time critical orders, liaise with carriers on transport escalations
Maintain open communications with the wider supply chain team, branch / operations, and other cross functional departments
Assist warehouse where required
Be adaptable and agile – sometimes needing to switch between tasks quickly
Be solutions oriented - handle complaints, provide appropriate solutions, follow up and resolve issues whilst maintaining a positive attitude
Support inventory team with Cycle Count process and maintaining Inventory records
Provide data analytical support in maintaining suite of key KPIs
Drive a Health and Safety culture, ensuring all team members work safely in adherence to Health & Safety practices

Is this for me?

Previous experience in customer service or retail environment
Transport support experience highly regarded
Sound data analytical skills with a high level attention to detail
Systematic, organised, positive, solution oriented, team player
Ability to manage conflicting deadlines and time effectively
Adaptive and energised in a changing environment
Available to work from 9am - 5pm - 5 days per week

What's in it for you?

Ongoing Learning & Development to fast track your career – Beyond a comprehensive onboarding program, you’ll have access to LinkedIn Learning, Accredited Training Qualifications & Professional Development Support
Diversity & Inclusion – We embrace diversity and encourage everyone to bring their authentic selves to work
Opportunities to work around Australia - Looking for a sea/tree change, we have over 150 branches across Australia. Plus, we are part of Sonepar, the global leader in B2B distribution of electrical products, you’ll be connected to a network of 44,000 associates in over 40 countries
Get your weekends back – Enjoy work free weekends and paid public holidays. There is flexibility in the work roster and a work environment that’s dynamic, inclusive and full of positive energy
Share in the profit – In addition to your base salary and super contributions, you can benefit from our attractive profit share scheme available at each branch
Take paid leave to volunteer in your Community – Give back to your community, with one paid day per year to volunteer with a registered charity organisation of your choice
Your Values, Our Heritage – we opened our doors in 1886 but we have moved at the speed of light to keep up with the changing needs of our Customers and Employees
Sustainability for future generations - We’re committed to making a positive impact on the planet. Our Purpose “Powering Progress for Future Generations” reflects our commitment to leaving the world a better place for future generations
Save money with our discount programs - Whether it’s solar panels or a light switch, we offer employees an exclusive discount on product purchases. We’ve partnered with national retailers to provide our employees with commercial discounts as well as access to Beny App for exclusive discounts on petrol, movie tickets, retail saving and more

How to apply?
If your experience reflects the criteria outlined above, apply now. We know it might seem daunting but give the video cover letter a go and tell us why you're interested in our Operations Support role.

Lawrence & Hanson is committed to providing a diverse and inclusive workplace environment; we encourage applications from all backgrounds, ages, genders and communities including our First Nations People.

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